ORGANIZATION DESCRIPTION

Founded in 1965, the Chinese-American Planning Council, Inc. (CPC) aims to promote the social and economic empowerment of Chinese American, immigrant, and low-income communities. Today, CPC is the nation's largest Asian American social services agency and offers more than 50 programs at over 35 sites throughout New York City, including early childhood education, school-age care, youth services, workforce development, community services, and senior services. CPC strives to be the premier social service and leadership development organization. In 2017, CPC launched Advancing Our CommUNITY, its organization-wide strategy to expand services to address persistent needs and emerging trends and to improve leadership skills among staff and community members. In 2022, our core programs and emergency services reached 200,000 people living in all five boroughs and all 51 city council districts. In the summer of 2022, CPC was recognized as the number one Chinese American organization in New York City to recommend to a Chinese immigrant looking for in-language and culturally competent resources according to a recent survey. This accomplishment is a testament to the incredible work and dedication of our staff. (For more information, please visit: https://www.cpc-nyc.org/)

DIVISION SUMMARY

CPC Education and Career Services (ECS) provides dynamic programs and activities that bridge youth and adults with their highest educational, economic and leadership potential. ECS believes it is never too early or too late to start learning, which is why an asset-based approach is used to maximize clients’ current strengths. Whether in schools, community centers, or internship sites, ECS creates equitable learning environments that promote leadership development, self-advocacy, and community building. ECS programs equip clients with essential skills and experiences today so that they are empowered to take the next step tomorrow.

JOB SUMMARY

Reporting to the Deputy Director of Strategic Initiatives & Development, the full-time Director of Training Programs plays an important role to establish and manage the ECS Workforce Training Programs. This comprehensive program focuses on work readiness for adults through a Customer Service lens. We aim to empower community members with the necessary skills for success in various industries, including Banking, Entertainment, Hospitality, and more.

ESSENTIAL RESPONSIBILITIES

• Collaborate with the Deputy Director of Strategic Initiatives & Development to design and develop the ECS Workforce Training Program, ensuring it aligns with industry standards and community needs.
• Create curriculum content, training materials, and assessments for ECS Workforce Training Programs
• Identify key industries, such as banking and hospitality, and establish partnerships with local employers for direct employment opportunities for program graduates.
• Stay updated of industry trends and workforce requirements to tailor training programs accordingly.
• Oversee a team of facilitators and success coaches, providing guidance, support, and professional development opportunities.
• Manage day-to-day operations of training programs, ensuring smooth delivery and adherence to established timelines.
• Monitor and evaluate program effectiveness through regular assessments and feedback mechanisms.
• Engage with community stakeholders to promote the ECS Workforce Training Program, build awareness, and assess evolving community needs.
• Generate reports on program metrics, participant outcomes, and employer partnerships.
• Maintain accurate records and documentation related to ECS Workforce Training Program activities and participant progress.

QUALIFICATIONS

Education and Experience:

• Bachelor’s Degree in a relevant field
• Proven experience in program development and management, specifically in workforce training and development.
• Strong understanding of customer service and hospitality industry requirements.

Skills and Competencies:

• Excellent communication and interpersonal skills
• Ability to build and maintain relationships with employers and community stakeholders.
• Bilingual in Mandarin, Cantonese, Spanish, or other languages is a plus.

COMPENSATION & BENEFITS OVERVIEW

• $62,500 - $80,000 annual salary; 35 hours per week with occasional evenings and weekends
• CPC offers a competitive and comprehensive benefits package, including but not limited to generous paid time off (holiday, sick and vacation time), Medical, Dental, Vision, Basic Life Insurance Coverage, Commuter Benefits, and a 403(b) Retirement Plan

COVID-19 SAFETY PROTOCOLS

CPC has been committed to two goals: 1) keeping staff and community members healthy and safe and 2) continuing to safely provide services to community members. CPC no longer mandates COVID vaccination, but vaccines and boosters are highly encouraged for all our staff and community members.

HOW TO APPLY

Interested individuals should submit their resume, along with a cover letter addressed Kevin Tse, when applying online via CPC’s website: https://www.cpc-nyc.org/jobs or selected online job boards. All documents should be submitted as one single file. Applicants may reach out to careers@cpc-nyc.org with any questions or further inquiries.

CPC is an Equal Opportunity Employer. CPC values a diverse, equitable, and inclusive workplace and strongly encourages women, BIPOC, immigrants, LGBTQ , individuals with disabilities, and veterans to apply.