Reporting to the Program Director, the Assistant Program Director, Transitional Housing is responsible for supporting the 24/7 operations for West 83rd Street Safe Haven including overseeing clinical and case management services. The Assistant Director supervises clinical and case management staff and with guidance from the Director, provides support to subcontractors providing security, medical, psychiatric, and food services. The Assistant Director helps to ensure the West 83rd Street Safe Haven is a safe, attractive housing alternative for street homeless individuals, and expedites client placement into appropriate permanent housing and supportive services.The Assistant Director works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives. This is an onsite position,ESSENTIAL DUTIES AND RESPONSIBILITIES:Manage social service delivery including program oversight, staff supervision, and trainingLiaison with external stakeholders including service partners, government representatives, community stakeholders, hospital personnel, and other agencies to ensure responsive and effective service planning and program operationsAttend relevant meetings required by the Department of Homeless ServicesProvide clinical and operational direction and leadership to the program; help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviorsPromote a staff and resident culture that emphasizes housing placement as a measurement of success; ensure that clients are ready for housing placementOversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timelyAssess and evaluate client functioningSupervise and conduct case conferencesCoordinate delivery of care with multiple service providers, particularly outreach teamsWork collaboratively with outreach teams to ensure individuals succeed in transitional housing and avoid return to homelessnessProvide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflictPerform other duties as assignedMINIMUM QUALIFICATIONS:Master’s degree required. NYS Licensed Masters Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) is strongly preferredMinimum 2 years of supervisory experienceExperience working in 24/7 programs and working with homeless or formerly homeless populations strongly preferredThorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipientsExperience with crisis intervention, including, risk assessments and incident managementAbility to work successfully with a wide range of internal and external stakeholdersDemonstrated success in working in a fast-paced environment with multiple prioritiesAbility to delegate and motivate staff to achieve deliverablesAbility to communicate (verbally and written) with diverse populations and stakeholdersProficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; Familiarity with Access-based databases and the ability to learn new programs are requiredBilingual Spanish/English preferredCompensation: $75,000.00 - $82,000.00 / Per Annum