Essential Functions:

• Complies with all Agency policies and procedures and follows contract specifications
• Establishes and maintains positive relationships with government facility staff
• Accepts service requests and with CA approval provides service based on agreement
• Oversees and responsible for day to day operation of assigned contract 24/7/365
• Personally observes work performed during all shifts
• Provides supervision of direct reports ensuring performance of their duties & responsibilities
• Performs weekly terminal inspections
• Meets with staff regularly to facilitate process improvement
• Establishes job tasks schedules per contract specifications
• Reviews and responds to inspection/deduction reports
• Assures a high level of quality in performance of all work
• Resolves quality issues through a quality control program and staff training
• Establishes inspection procedures and guidelines for Managers and Supervisors
• Conducts safety training and implementing of safety procedures and policies
• Oversees upkeep of SDS book current and chemical list updated
• Hires, evaluates, and supervises all staff members
• Oversees training to Managers and staff to perform to contract specifications
• Establishes training through vendors
• Schedules general maintenance and floor care services
• Prepares schedules and maintains daily time records for staff
• Maintains payroll and supply costs within budget.
• Reviews and submits payroll and leave requests to Administrative Assistant for entry
• Approve and review requests for Time Cards
• Complies with the BWI badging process including signing badging applications
• Oversees inventories and supply/uniform orders with approval of the CA & MAA
• Receives and acts on reports and requests from MAA
• Presents ideas and recommendations to Contract Administrator based on contract needs
• Analyzes, reviews, and suggests solutions to operational challenges
• Available within one hour during normal working hours and within two hours after hours to respond to MAA
• Attends meetings with facility, and customer representatives
• Observes, manages, and provides feedback to all staff to ensure accurate job completion
• Ensures compliance with dress code and personal hygiene standards for self and staff
• Complies with and ensures staff compliance with all building and security requirements
• Acts as supervisor, if back-up system fails
• Works cooperatively with HR to sustain employment for individuals with disabilities
• Ensures timely, accurate completion of time studies (if applicable), evaluations, and employee communications
• Works with outside agency staff and job coaches to aid Chimes employees
• Passes and complies with CPR/First Aid training and OSHA training
• Coordinates all monthly management meetings
• Reviews Chimes and MAA Inspection Reports and ensures corrective action is taken to fix deficiency/deficiencies
• Design training programs & implement new/improved procedures to correct deficiencies
• Ensures all staff accurately complete and submit vital daily, weekly and monthly reports required by either Chimes or MAA
• Observes and ensures compliance with MAA’s rules for the site, security and safety guidelines and Chimes Rules For The Workplace and ensures employees do the same
• Observes and ensures compliance with BWI Security Procedures for unescorted access privileges to the Security Identification Display Area (SIDA)
• Takes necessary steps/action to improve the quality of work that is identified by MAA Inspectors or Pritchard Reports as substandard/unsatisfactory
• Implements and manages the inclement and emergency plan of operations

Secondary Functions:

• Serves as a liaison with community agencies and job coaches to aid Chimes employees
• Assists in the planning and implementation of staff development programs
• Assumes other duties, responsibilities, and special projects as needed

*Duties, responsibilities, and tasks may change at any time with or without notice

Physical Abilities Needed to Meet Work Demands:

• Ability to stand or walk for long periods of time
• Ability to go up and down stairs
• Ability to reach above the head, bend, kneel, stoop, and crawl
• Ability to lift, carry, and push up to 50 lbs. as needed
• Ability to work in dusty spaces or adverse weather conditions
• Ability to see details on the floor, above the head, or on surfaces

Job Competencies Needed for Success on the Job:

• Ability to work independently and collaboratively with others
• Ability to maintain confidentiality
• Ability to communicate effectively with employees and government staff
• Ability to supervise and develop others
• Ability to make decisions and solve problems
• Ability to plan, implement, organize, and prioritize
• Ability to be flexible and dedicated to quality and customer service
• Ability to manage multiple tasks effectively
• Ability to react immediately to emergency situations
• Ability to analyze data and recommend corrective action
• Ability to read, write, and speak (communicate and relate information) English
• Ability to use technology for completion of specified job duties
• Ability to manipulate numbers
• Ability to maintain and submit reports, logs, and other paperwork in a timely manner
• Ability to act with integrity and ethical standards in job performance
• Ability to understand and apply technical written material
• Ability to understand and comply with safety procedures and environmental requirements
• Ability to operate machinery without posing a safety hazard to self or others
• Ability to use and care for equipment and cleaning supplies properly
• Ability to complete tasks in a timely manner with numerous interruptions
• Ability to attend work regularly and remain on site for scheduled shift
• Ability to work a flexible schedule as required including weekends and holidays
• Ability to attend and participate in training and work related meetings
• Ability to demonstrate integrity and ethical standards in job performance
• Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
• Ability to provide guidance, direction, and technical support
• Ability to comply with all building, security, and company policies and procedures

Other requirements:

• Valid driver’s license from state of residence and ability to drive
• License must have been valid for at least 3 years
• If driving a 15 passenger van, must be at least 25 years old
• Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures

Essential Personnel:

This position is designated as essential. This means that when the facility is faced

with an institutional emergency, employees in this position may be required to remain at their

work location or to report to work to protect, recover, and continue operations at the facility.

Education:

• Bachelor’s degree from an accredited four-year college or university.
• Valid CPR/FA certification preferred
• Knowledge of green cleaning principles and CIMS certification requirements
• Knowledge of electronic tracking systems such as MAXIMO
• Knowledge of regulatory standards and facility management
• Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Blood borne Pathogens

Experience:

• At least 5 years’ experience in contract management, including administrative duties.
• Janitorial/custodial experience preferred.
• May substitute additional management experience for the required education at the rate of one year of experience to one year of education for up to four years of required education.
• Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications