Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties as assigned. Specific duties and responsibilities may vary based upon departmental needs.

Models and integrates FPI’s service excellence values and behaviors in all operational functions to achieve and maintain a high quality culture of service excellence in all areas for which he/she is accountable.

Demonstrates ability to lead others to insure that all service excellence goals and objectives are met at all levels within the department.

• MANAGEMENT COMPENTENCIES

Professional Knowledge/Expertise

Achieves a comprehensive level of technical and professional skill or knowledge in position-

related areas Understands the essentials of FPI’s competitive position and strategy.

Maintains knowledge of and applies applicable policies, procedures to specific functional areas.

Understands applicable governmental rules and regulations and their impact on work.

Understands budgetary constraints and manages costs associated with the unit; practices responsible

stewardship of FPI funds.

Stays abreast of current developments and trends in all relevant areas of one’s field; is a member.

Decision Making

Identifies and understands issues, problems, and opportunities .

Compares data from different sources to draw conclusions.

Uses effective approaches and facilitates others in choosing a course of action or developing

appropriate solutions.

Takes appropriate action that is consistent with available facts, constraints, and probable

consequences.

Interpersonal Skills

Develops and uses collaborative relationships with internal and external partners and customers to

facilitate the accomplishment of work goals.

Keeps people within and outside the department updated and informed in a timely manner.

Values others knowledge and expertise; Invites the input and feedback of others, and fully considers

others explanations/points of view.

Interacts effectively with others; builds solid relationships and cooperates with others to pursue

mutual goals .

Change Management

Embraces change and acts as a change agent within the department to facilitate the effective

implementation of change initiatives and fosters innovative approaches to improvements in the

workplace.

Supports the change; takes a positive attitude towards change.

Communicates clearly the reasons behind the change along with the advantages of the change.

and the impact to the big picture.

Acknowledges employees’ fears and anxieties regarding change and helps employees through them.

Uses data to explain and support the needed changes.

Financial

Monitors and tracks budget.

Provides accurate financial data and projects for inclusion in annual budget process.

Justifies expenditures as required.

Provides active stewardship of all resources by insuring responsible use of people, equipment and

Property.

Manages risk.

Performance Management

Monitors employees compliance with employee health requirements, workers compensation, HR

processes and other mandatory training and requirements to include holding employee accountable

using progressive discipline as appropriate.

Focuses and guides others in accomplishing performance objectives which are in line with the

department or organization’s vision.

Explains clearly to others their roles and responsibilities and explains the relationship of individual

performance goals to the overall business.

Understands what motivates different people and adapts approach accordingly.

Fosters staff confidence in their own skills and abilities.

Acknowledges and celebrates employees’ accomplishments.

Inspires others to action versus commanding; involves staff in goal setting.

Identifies the talents and developmental needs of others.

Leverages employees’ strengths and fosters the development of their weaknesses.

Ensures staff is properly trained.

Addresses performance problems quickly; gives specific feedback on what others are doing well and

where they need to improve; terminates employees whose performance is consistently less than

what is required.

Holds people accountable for their behavior and performance; follows up on action steps and

commitments from performance discussions.

Conducts timely and effective performance appraisals.

Empowers others; gives additional authority and responsibility to others.

Builds skills in others by giving them challenging assignments and development opportunities.

Planning and Organizing

Establishes courses of action to ensure that work is completed efficiently

Understands the timeframe available and creates a plan to work within and meet the established

timeline.

Understands the relationship and dependencies between parts of a project; takes schedules and

priorities of others into account when planning projects.

Seeks input from others when developing a plan.

Translates broad goals into action plans; establishes both short and long-term goals to meet

departmental objectives.

Keeps track of numerous projects and tasks at the same time; utilizes planning tools; has a system for

planning and organizing own tasks and those of others.

Follows up to ensure the plan is being followed and the project is on track; establishes priorities.

Does not place the same importance on every task and spends time on high value tasks which drive

the department’s goals.

Initiating Action

Takes timely action when appropriate to accomplish objectives; takes appropriate action to achieve

goals; anticipates issues and takes action to address them.

Foresees problems and proactively works to disarm them.

Anticipates future work and identifies implications.

Seeks new and creative ways of doing things; fosters continuous improvement.

Abandons past practices when new practices better meet the needs of the organization.

Is determined to achieve objectives; is resourceful in overcoming obstacles; shows persistence.