Description :

Brooklyn Prevention Services Center (630 Flushing Avenue)

$40,000 - $45,000

Children’s Aid’s Family Support programs will provide services that ensure the safety and well-being of families with children.

Families will receive assessments and service planning, in home case management, resources, community-based service referrals, parenting skills, and advocacy to access concrete needs.

Our Family Support programs will utilize the Solution Based Casework (SBC) model. The Solution Based Casework Program (SBC) is an evidenced-informed casework practice model that prioritizes working in partnership with families, focuses on pragmatic solutions to difficult situations, and notices and celebrates change.

Solution Based Casework (SBC) provides a common conceptual map for child welfare Case Planners, Supervisors, Leadership staff, and treatment providers to help focus everyone’s efforts on clear and agreed upon outcomes.

Position Summary : The Family Support Administrative Assistant perform duties in various areas such as provide administrative, clerical and fiscal support to the Family Support SBC programs and Directors.

Essential Duties : General responsibilities for the position of the Administrative Assistant include, but are not limited to :

Administrative, Clerical Support and Oversight :

• Responsible for the efficient operation and positive environment of the site.
• Ensure trauma informed customer service in all interactions with Children’s Aid clients and staff.
• Train all new Family Support staff on administrative and office / site protocols.
• Answers telephone calls; Screens and directs calls; Takes and relays messages; Provides information to callers; Greets visitors and directs persons to appropriate personnel;

Maintains client / visitors / employee sign in log.

Maintain up-to-date employee files for the program staff; Engage with the HR department regarding the agency’s onboarding process for new hires and the separation process for employees leaving the agency;

submitting requests for FMLA / LOA; addressing employee queries related to their benefits, time and leave and other agency policies and procedures.

Maintains high level of confidentiality related to personnel information.

• Performs duties as an office coordinator including : Organize the office layout; order stationery and office supplies;
• Maintain the office condition and arrange necessary repairs; Organize office operations and procedures; Coordinate with IT department on all office equipment;

Manage contract and price negotiations with office vendors.

Liaise with facility management, vendors, including cleaning, and security services.

Fiscal Support and Oversight :

• Serve as the point person for staff for site fiscal operations. Interface with Program Director, CWFS budget staff and Central office staff.
• Process all bill and invoices for program.
• Reconciles petty cash, Metro Cards and gift cards; Processes cash advances; Orders supplies and processes vendor payments;

Ensures that all items are invoiced and paid on time.

Utilizes Excel-based expense Tracking Worksheet to monitor budget allocations, expenditures, fund balances and related financial activities for the purpose of ensuring that allocations are accurate, revenues are recorded, and expenses are within budget limits.

Program Accountability as needed :

• Provides support to the Program and / or QA Director by reviewing case records for compliance with Accountability standards.
• Provides PROMIS / CCNX Case record review
• Completes FSI’s as needed
• Completes monthly utilization review charts
• Create charts to compile weekly, monthly and quarterly statistics.
• Maintains intake log.
• In-person collaboration is an essential function of the job.
• Perform other duties as assigned.

Minimum Qualifications :

High School Diploma / GED required.

Key Competencies :

• Moderate to advance use of Excel and Microsoft Office Suite; Particularly Excel
• Familiarity with budgets and fiscal processes; comfortable working with math within a budgetary context
• Ability to collaborate with vendors as well as other departments within agency such as TMHR, Payroll, IT, etc.
• Good organizational skills with ability to meet deadlines.
• Ability to work flexible hours on weekdays with approximately two days per week requiring early arrival or evening hours.
• Ability to work independently, as well as contribute to a team.
• Very good interpersonal / communication skills, including ability to write well.

It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination.

Children's Aid will not to tolerate discrimination, harassment or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender / sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law.

Children’s Aid is committed to complying with applicable state and local laws governing non-discrimination in employment.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Children’s Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, or retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted.

Children’s Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.

Requirements :

Last updated : 2024-02-27