JOB SUMMARY

Position Title: Customer Service Representative

Program: Early Learning Resource Center (ELRC)

Classification: Permanent/Full-Time/Hourly

DUTIES AND RESPONSIBITIES

Customer Service:

• Answer calls promptly and professionally.
• Greets visitors in a professional and courteous manner.
• Receive all mail, date stamp all documentation and assign it to the appropriate staff.
• Scan all documents to appropriate staff.
• Ensure copiers are stocked with paper and working properly.
• Make continued copies of all forms.
• Answer calls promptly and professionally.
• Greets visitors in a professional and courteous manner.
• Receive all mail, date stamp all documentation and assign it to the appropriate staff.
• Scan all documents to appropriate staff.
• Ensure all copiers are stocked with paper and working properly.
• Make continued copies of all forms.
• Reliability
• Attention to detail.
• Enthusiasm, energy, and a positive attitude
• Excellent communication skills
• Team Mindset

Collaboration & Teamwork:

• Complete client search and transfers the caller to the appropriate staff.
• Responds to clients' concerns and provider concerns, and works toward resolving problems as they arise.
• Maintains confidentiality in dealing with staff and family information.

Continuous Quality & Performance Improvement:

• Complies with office policy and procedures.
• Order ELRC documents as needed.
• Meter outgoing mail
• Maintains quality customer service.

EDUCATION/EXPERIENCE REQUIREMENTS

• High School Diploma
• Customer Service experience and OR experience in the Human Services area
• Handle multiple tasks, and work with a minimum level of supervision.
• Working knowledge of computers including Microsoft Office and internet web-based applications
• Good Customer Service and communication skills

**Please see attached for full job description**

WE Values our Team by uniting our employees with the mission. WE offer strong purpose with a compassion for work-life balance. Below is a glimpse of our robust benefits offered:

• Sign-on Bonus
• Benefits: Medical, Dental & Vision Coverage / 403(b) Plan / Life Insurance / EAP Program
• Generous number of PTO Days banked annually
• Paid Parental Leave
• Tuition Reimbursement
• Employer- Assisted First Time Homebuyer Program

Equal Employment Opportunity

CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veterans status or genetic information.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.