Responsibilities:

• Answer incoming phone calls. Provide courteous, professional assistance or redirect to proper associate.
• Order entry into Sage 50 Accounting: Verbal, electronic, paper
• Verifies & Confirms customer orders and delivery expectations.
• Confirms accuracy of orders shipped and performs the invoicing of completed orders.
• Quote product prices and freight costs, according to uniform pricing strategy and current market pricing.
• Tracks order exceptions and maintains as needed.
• Customer Service with new and current customers

Teamwork: Collaborates Expertly with Team Members:

• Seeks professional, friendly communication and cooperation within our organization
• Coordinates all routine aspects of customer orders, requests, and inquiries
• Identifies and uses internal resources as needed to complete tasks
• Supports team goals
• Is receptive/flexible/adaptable to change
• Understands, generally, about competitors and their services

Job Requirements

Qualifications:

• Active listening is our number one requirement

• Customer service and customer solutions experience.
• Self-initiating person
• Effective decision making
• Displays effective interpersonal & communication skills (internal/external)
• Delivers timely and accurate information to customers & internal business partners both verbally and in writing.
• Achieves mutual understanding by summarizing & reviewing agreements
• Demonstrates understanding of our client’s products and services
• Recognizes and responds to new/additional opportunities at existing customers

Education/Training:

• Microsoft Office Suite Experience – 5 years preferred
• Customer Service and Sales training preferred