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Job Overview:
We are seeking a Customer Relations Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving customer concerns. This role requires strong communication skills and the ability to analyze customer needs effectively.
Duties:
- Communicate with customers via phone, email, and chat to provide information about products or services
- Conduct outbound calls to follow up on customer inquiries and resolve issues
- Upsell products or services to increase sales revenue
- Perform data entry tasks accurately and efficiently
- Analyze customer feedback to improve service quality
Skills:
- Excellent communication skills
- Experience in outbound calling and upselling techniques
- Strong customer service orientation with a focus on resolving issues promptly
- Ability to analyze customer needs and recommend suitable solutions
- Proficiency in data entry and maintaining accurate records
- Previous experience in sales or customer relations is advantageous
Joining our team as a Customer Relations Representative offers the opportunity to enhance your communication and sales skills while providing exceptional service to our valued customers.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time
$35k-44k (estimate)
02/27/2023
09/04/2024
The job skills required for Customer Service Representative include Customer Service, Problem Solving, CSR, Customer Support, Planning, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.