Job Title: Supportive Services for Veteran Families (SSVF) Intake Administrative Assistant

Job #: 133

Department: Veteran Services

Employee Type: Full-time, Hourly

Exemption Status: Non-exempt

Salary Range: $36,000 - $40,000

Reports to: SSVF Navigation Team Lead

Position Summary:

Under direct supervision, this position is responsible for ensuring eligible Veterans are connected to the SSVF Program and other VA, mainstream, and community resources. SSVF Intake Administrative Assistant will assist in assessing Veteran families to determine the most appropriate homeless intervention and referrals. The SSVF Intake Administrative Assistant will coordinate with the SSVF Eligibility Screening Specialist during the intake process and until assignment with an SSVF Case Manager. After assignment to an SSVF case manager, the SSVF Intake Administrative Assistant will continue to assist clients with linkage to resources in coordination with the assigned Navigator. The SSVF Intake Administrative Assistant will also ensure that Veterans and other homeless persons/families that do not qualify for SSVF are provided alternative services and/or resources.

Position Responsibilities:

• Receive and return incoming calls for the agency’s main number and maintain a call log.
• Coordinate Intake appointments and manage client intake schedule.
• Generates appropriate referrals to agency programs, services, and other community resources.
• Links Veterans and other homeless persons/families with appropriate resources
• Conducts outreach in the community informing the public and other agencies of the services available
• Coordinates emergency services for homeless clients
• Prepares clients for intake and assists them through the intake process by obtaining documentation, as required.
• Transports clients as appropriate for housing search, and access to other community resources such as food banks, clothing banks, employment search, etc.
• In cooperation with the Systems team, works on identifying clients in the most need and assists in linking with resources including housing
• Distribute bus passes and maintain recordkeeping of the pass distribution
• Work a flexible schedule to meet the needs of the agencies and programs within the grant
• Function as a team member and share in the responsibilities required to maintain operations and serve the mission of the organization. This includes, but is not limited to:
• Attending events
• Obtaining training
• Undertaking research
• Traveling

· Other duties as assigned

Position Requirements:

· Associate degree in a related field or equivalent work experience

· Successfully pass Level II background check

· Required to clear a federal-level drug screening; possession of a medical marijuana card is not acceptable under federal law

· A valid driver’s license and clean 3-year driving history

· Must have required vehicle insurance within 30 days of onboarding or by the time staff begins driving on behalf of the agency, whichever comes first

Knowledge, Skills, and Abilities Required:

· Passion for ending Veteran homelessness

· Strong interpersonal and written and verbal communication skills

· Skill in organizing resources and establishing priorities

· Working knowledge of community resources

· Skilled at building trust and rapport with people from diverse backgrounds

· Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team

· Knowledge of federal, state, and/or community funding sources and mechanisms

· A strong public service orientation to work well with faculty, staff, and other stakeholders

· Ability to foster a cooperative work environment

· Flexibility

· Skilled in the use of personal computers, including knowledge of Microsoft Office, and the ability to learn and correctly enter data into the Homeless Management Information System

· Ability to work with a diverse team in a fast-paced environment

· Enthusiasm and the ability to thrive in an atmosphere of constant change

· Ability to maintain the confidentiality of identifying client information

· The ability to speak publicly to small groups, community resource leaders, and other agencies.

Physical Demands:

· Periods of walking, standing, or sitting in an office or field environment for service provision

· Limited physical effort required; however, the employee must occasionally lift and/or move up to fifteen pounds

· Ability to operate a motor vehicle

Changing Homelessness, Inc. is an E-Verify participating and Equal Opportunity Employer

Job Type: Full-time

Pay: $36,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person