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JOB SUMMARY
The CUSTOMER SERVICE REPRESENTATIVE will be responsible for creating a positive member experience by providing a superior level of customer service to our members, prospective members and guests. This is a part time position. Must be available to work at both locations. Must be able to work nights and weekends.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
*Answer phones in a friendly manner and assist callers with a variety of questions.
*Check members into the system.
*New member sign-up.
*Take prospective members on tours.
*Facilitate needed updates to member’s accounts.
*Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
*Assist in maintaining the neatness and cleanliness of the club.
QUALIFICATIONS/REQUIREMENTS
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Job Type: Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: 6 – 30 per week
Benefits:
Experience level:
Shift:
Work setting:
Work Location: In person
Part Time
Sports & Recreation
$34k-43k (estimate)
03/20/2024
04/22/2024
catalyst-fitness.com
FORT WAYNE, IN
50 - 100
2006
JASON MINICH
<$5M
Sports & Recreation
Catalyst Fitness is a fitness company in Fort Wayne, IN offering two full access gyms. We focus a lot on our Personal Training programs and have quickly grown to become the resource that many people rely on to safely and effectively improve their health and fitness. For local companies, our Workplace Wellness programming offers a variety of options to help your employees with their overall health and fitness. Our programs do more than just give you guidance on an exercise program. We educate you and put the power into your hands! Catalyst Fitness has two Fort Wayne locations. Our southwest For...t Wayne location is at 2488 Getz Road near Time Corners. Our northeast Fort Wayne location is located at 5928 Trier Road just west of Maplecrest Road.
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The job skills required for Customer Service Representative include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.