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JOB DESCRIPTION
Field Service Representative
Department: Facility Job Status: Full Time
FLSA Status: Non-Exempt Reports to: Director of Warehouse Operations
Work Schedule: Monday-Friday 8:00am-5:00pm Positions Supervised: NA
(Flexible OT and Weekend Availability Required)
POSITION SUMMARY:
The Field Service Representative will report to Director of Warehouse Operations or his designee. These individual must maintain the outmost professional interactions with internal and external customers and clients. The incumbent must be detailed oriented and have the ability to multitask on various duties. The responsibilities include meeting with field technicians and/or contractors to guide them to the appropriate area in the company premises and/or buildings. In addition, the incumbent will be responsible for ensuring all warehouse equipment/machinery, elevators, vehicles, are operating to standard regulations. The incumbent must work closely with all departments and communicate any emerging problems immediately and demonstrate sense of urgency. Overtime will be required. Flexible schedule is a MUST.
ESSENTIAL FUNCTIONS:
MINIMUM REQUIREMENTS:
High School Diploma or GED. A minimum of one-year warehouse experience or a combination of experience and education in a related filed. 3-12 months of forklift experience and forklift license required. Bi-lingual English/Spanish preferred.
KNOWLEDGE, SKILLS & ABILITIES:
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Inspecting Equipment, Structures, or Materials — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects
Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Ability to test electrical equipment or systems to ensure proper functioning.
Ability to Inspect equipment to locate or identify electrical problems.
Clean equipment, parts, or tools to repair or maintain them in good working order.
Maintain inventories of materials, equipment, or products.
Ability to communicate effectively with others using the spoken word.
Ability to pay attention to the minute details of a project or task.
Ability to work at a sustained pace and produce quality work.
Ability to demonstrate conducts conforming to a set of values and accepted standards. Ability to exhibit a cheerful demeanor toward others.
Ability to focus on a goal and obtain a pre-determined result.
Ability to decide correct course of action when some choice can be made.
Ability to act calmly under stress and strain, and of not being hasty or impetuous.
Ability to be held accountable or answerable to one’s conduct.
Ability to complete assigned tasks under stressful situations.
Ability to follow company procedures.
Ability to work overtime and weekends during busy season is a must.
COMPUTER SKILLS: Proficient with Microsoft Office (Excel, Outlook, Word, PowerPoint) DC Link & JD Edward preferred, RF Scanner.
PHYSICAL DEMANDS:
Physical Abilities Lift /Carry
Stand F 10 lbs or less F
Walk F 11-20 lbs C
Sit F 21-50 lbs C
Handling / Fingering F 51-100 lbs F
Reach Outward C Over 100 lbs O
Reach Above Shoulder O
Climb O
Crawl N
Squat or Kneel F
Bend F
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5 hrs/day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5 hrs/day)
Other Physical Requirements
Vision (Near, Distance, Peripheral, and Depth Perception) The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing date and figures; transcribing; viewing a computer terminal; and extensive reading.
WORK ENVIRONMENT
Working conditions transition from Office to Warehouse:
Approval Signature: ________________________________ Date: _________________________________
Director of Warehouse Operations
Approval Signature: __________________________ Date: _________________________________
Director of Human Resources
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
I acknowledge receipt of the job description. It has been reviewed with me by my supervisor I understand should I have any questions regarding my duties I will consult with my supervisor and/or the Human Resources Department.
Employee: _________________________________ Date: __________________________________
Full Time
$42k-58k (estimate)
10/10/2023
06/04/2024
wdfexports.com
Miami, FL
<25
The job skills required for Field Service Representative include Field Service, Troubleshooting, Preventative Maintenance, Repairing, Microsoft Office, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Representative positions, which can be used as a reference in future career path planning. As a Field Service Representative, it can be promoted into senior positions as a Field Service Rep. II - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Representative. You can explore the career advancement for a Field Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Field Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Field Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Field Service Representative job description and responsibilities
A Field Service Representative undertakes various support tasks for ensuring customer satisfaction while working with minimal direction.
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Prepare and maintain service related documentations.
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Filed service representatives take customer questions, complaints, comments, and concerns.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Field Service Representative jobs
Always provide an outstanding field service support to customers.
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Review field services done with the customer before leaving to ensure 100% resolution.
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Take the time to attend to customer service, customer support, and customer experience trainings whenever available.
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As a field service representative, it is a good practice to educate your clients or customers some basic troubleshooting, that adds more value to your service to them.
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Coordinate efforts with sales representatives or higher ups if needed to ensure customer satisfaction.
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Step 3: View the best colleges and universities for Field Service Representative.