Overview

Our people make the difference. We believe in our employees and give them daily opportunities to grow as professionals and make their mark on the business. Each person brings unique skills to his or her role, and with employees around the globe, we have a diverse workforce that we-and our clients-deeply value. We're looking for people with a wide range of work experiences and skills, as well as those pursuing a career in managed business process services for the first time. We welcome people from diverse backgrounds who want to work hard and who take pride in what they do. As an employee, you'll have a rewarding and enriching work environment. You will be encouraged to innovate. Your coworkers will respect and value your opinions. Each day, you will have the opportunity to make an impact on a globally recognized company. At Canon, you'll have more than just a job with competitive pay and benefits-you will have a long and rewarding career.

Canon Business Process Services, Inc. offers a comprehensive portfolio of managed services and technology across information and document management, business process outsourcing; and managed workforce services. The company helps clients improve operational business performance while reducing costs and risk. Named a Global Outsourcing 100 Leader in 2018 by IAOP for the twelfth year; Canon Business Process Services is a wholly owned subsidiary of Canon U.S.A., Inc. Learn more at cbps.canon.com; and follow us on Twitter @CanonBPO.

Responsibilities

Provides professional support for all organizational business initiatives through effective execution of Human Resources programs & practices. This individual serves as a key consultant to both employees, management and the Sr. HR Manager and will also focus in all aspects relating to compliance, employee relations matters, recruitment, compensation & benefits, all HR programs and corporate initiatives and general administrative responsibilities of CBPS-HR Philippines.

• Consult with both perspective clients and sales/operational partners to evaluate transition and financial issues for new BPO accounts or positions—serve as a SME with direct client interface to facilitate the sales process (As needed) ; participate as key contributor to announcements to staff—serve as a conduit for information for all newly hired employees for CBPS – Philippines.
• Business Partner supporting company initiatives including any client interaction, management development & implementations.
• Partners with HR Recruiter & Sr. HRM to develop and implements strategic recruitment and employment programs for the McKinley Office. May be called upon to assist in department duties/ needs of the Mandaluyong office as needed.
• Conduct investigations of ER issues; provide direction on resolution at a strategic level to promote consistent business practices; while simultaneously mitigating risk to clients and CBPS.
• Coordinates the process of on-boarding new hires and insures consistent orientation.
• Develop metrics to gauge employee satisfaction and present aggregate results along with action plans to improve satisfaction and productivity to strengthen client satisfaction and increase productivity.
• Consult with corporate regional team and operations to develop succession planning strategies & develop IDP programs for employees
• Responsible for helping to keep a complete and accurate employee records for the Philippine region
• Serves as regional resource for HR policy updates and benefit & compensation matters
• Ensures timely submission of government/statutory forms & reports. Assists all employees with questions on loans and other benefits while partnering with the Sr. HR Manager to ensure that the department is in compliance with all regulatory matters
• Acts as regional liaison for Corporate HR at the McKinley Office
• And, as expected of every employee of Canon Business Process Services Philippines, Inc. (CBPSP), the HR Generalist I is expected to:

• Maintain or exceed CBPS’ quality standards for all assigned tasks.
• Demonstrate commitment and enthusiasm to exceed client expectations.
• Conduct behavior in a professional manner, consistent with normal business practices.
• Protect the confidentiality, integrity and availability of sensitive information, in line with the Information Security policy of the organization.
• Adhere to all CBPS’ policies and procedures.

Qualifications

EDUCATION

· Bachelor’s Degree required or equivalent work experience

· Master’s degree preferred

EXPERIENCE NECESSARY

· 5 years HR experience in a professional business setting

· 3 years HR Generalist experience required

· Some exposure to full-cycle recruiting as it will be necessary for this person to partner in all recruiting activities based on business needs.

EQUIPMENT KNOWLEDGE

· Advanced knowledge of all office equipment

COMPUTER SKILLS

· Proficient in the use of Microsoft Word, Excel and PowerPoint

· Knowledge of HRIS systems

BASIC QUALIFICATIONS

· Ability to communicate with clients, employees and all levels of management

· Ability to handle difficult clients, employees and situations

· Ability to manage several projects simultaneously

· Ability to manage under tight deadlines

· Ability to understand visual processes, interpret data and translate into written word

· Advanced customer service skills

· Advanced organizational, administrative, record keeping and time management skills

· Wide degree of creativity and latitude

· Excellent presentation and interpersonal skills

· Excellent written and oral communication skills

· Strong team approach to business