Job Details

We are thrilled to announce the opening of a dynamic and vibrant new bar / restaurant / cafe in the East Village! Our establishment aims to offer an unforgettable dining and drinking experience that captures the essence of the city's diverse culinary scene and nightlife.

We are seeking passionate and dedicated individuals to join our team and help us bring this vision to life.

Position Overview : As a Host at Cafe Maud, you will be the face of our establishment, providing guests with a warm and friendly welcome.

Your role is crucial in creating a positive first impression and setting the tone for a memorable dining experience. We are looking for individuals with exceptional interpersonal skills and a passion for ensuring every guest feels valued and appreciated.

Guest Welcome :

• Greet guests with a warm and friendly demeanor as they enter the restaurant.
• Manage the reservation system (Resy) and seat guests promptly, efficiently, and in accordance with their preferences.
• Handle guest inquiries, provide information about the menu, and accommodate special requests.
• Maintain a tidy and organized host / hostess station.

Reservation Management :

• Record and confirm reservations, ensuring accurate details and special requests are noted.
• Manage waitlists during peak dining hours, communicating estimated wait times to guests.
• Coordinate with the restaurant team to ensure a smooth flow of seating.

Guest Relations :

• Build rapport with regular guests, addressing them by name and making them feel valued and appreciated.
• Handle guest feedback and concerns professionally and promptly, seeking resolutions to ensure guest satisfaction.

Communication and Coordination :

• Collaborate with servers and management to optimize table turnover and seating arrangements.
• Relay important information, such as special occasions or guest preferences, to the service team.
• Maintain open and effective communication with all restaurant staff to ensure a seamless dining experience for guests.

Qualifications :

• Previous experience as a host / hostess or in a guest-focused role is preferred but not required.
• Exceptional interpersonal and communication skills.
• Warm and welcoming demeanor with a genuine desire to make guests feel comfortable.
• Ability to handle high-pressure situations with grace and professionalism.
• Organizational skills to manage reservations and seating efficiently.
• Knowledge of reservation management software is a plus.

Benefits :

• Competitive hourly wage.
• Opportunities for career growth within the hospitality industry.
• Staff meals and dining discounts.
• A friendly and supportive work environment in the heart of NYC's dining scene.
• Training and development to enhance your hospitality skills.

Last updated : 2024-05-22