The Front of House Manager is responsible for staff oversight, guest satisfaction and daily operations. They will also assist in all aspects of FOH, including running food and drink, clearing tables, and greeting guests. All Front of House Managers will exemplify our core values, connecting with guests in a professional manner to ensure excellence in service.
Duties and Responsibilities

Demonstrate the Core Values of Gin & Luck:

• Curiosity: We learn and improve through active observation and creative problem solving.
• A.B.K.: We anticipate, prepare and execute with intention
• Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end
• Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us
• Connection: We build relationships through intuition, empathy, and transparency

Teamwork & Communication:

• Arrive to work every day with a positive attitude, a willingness to learn, & prepared for the shift.
• Provide a strong sense of leadership in all Front of House (FOH) and Back of House (BOH).
• Respond immediately and directly to all customer complaints.
• Check in with your teammates upon arrival and before leaving to see if you can do anything for them.
• Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; build relationships with preferred patrons; maintain good community relations.
• Monitor restaurant and kitchen flow in regard to timeliness during business hours, assist when and where necessary.
• Maintain effective communication with all teammates before, during and after your shift.
• Be up to date on Slack before you arrive for your shift.
• Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift.
• Focus on continuing your education at all times and into all facets of our operations, be it the Bar, Kitchen, and Service.
• Maintain a reasonable schedule with flexible availability, including early mornings or late nights, holidays, and time for All Staff meetings and tastings.
• Daily monitoring of staff appearance, cleanliness, arrival time, tools etc., and opening and closing duties for all FOH positions.
• Be capable of covering floor position when needed (for emergency purposes only).
• Ensure daily reports are sent out after each close of shift - respond to all immediate action items notes in reports.

Service Standards:

• Show up for your shift on time and ready to work, dressed appropriately and with any tools pertaining to your position.
• Know the table numbers and position numbers in all sections of the restaurant.
• Support in training of all FOH positions led by the Gin & Luck Core Values.
• Cultivate a comprehensive knowledge of the food and beverage items and their preparation inall active spaces within the building.
• Cultivate a comprehensive knowledge of our service standards and style as detailed by the Employee Manual.
• Monitor all FOH positions in their opening and closing responsibilities and service standards.
• Work toward a thorough knowledge of the Gin & Luck compendium and how to navigate Evernote.
• Maintain a comprehensive knowledge of our POS operation.
• Gain and understanding of how to troubleshoot operational issues as they arise.
• Maintain guest satisfaction by monitoring and evaluating food, beverage and service offerings; build relationships with regular guests; and maintain good relations with our neighborhood and industry community members.
• Handle gift certificate transactions fill out all pertinent documentation, and present to the guest.
• Comply with sanitation standards and procedures according to health and legal regulations.
• Obtain relevant state food handlers certificate.
• Act in a professional manner and represent Gin & Luck graciously whether you are in house, traveling, or at another local establishment.
• Maintain a reasonable schedule with flexible availability, including early mornings or late nights, holidays, and time for all staff meetings and tastings.
• Focus on always continuing your education and into all facets of our operations, be it the Bar, Kitchen, Service, Coffee, and Tea programs.

Physical Demands:

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

Reporting Structure

• Front of House Manager reports to General Manger and Operations Manager.
• Front of House Manager works in tandem with other FOH staff.

Compensation and Benefits:

• 70-75k Salary per year
• Gin & Luck Medical, Dental, Vision benefits
• Paid Time Off
• Death & Co will provide and cover up to $100 of related carrier costs for the Front of House Managers cell phone, to be expensed by the employee for reimbursement.
• The Front of House Manager is entitled to a variable bonus program held against operating profit targets.

Physical Demands

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.