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Job Profile:
Customer Service Representative IJR Type:
EvergreenJob Category:
Service Contract ActMinimum Clearance Required to Start:
SecretPercentage of Travel Required:
NoneType of Travel:
NoneProgram/Opportunity Name:
Program | USAF EITaasReferral Bonus Plan:
* * *Job Description:
Come join our CACI team to be part of an innovative fast-paced highly technical IT team as a Help Desk Agent in support of the EITaaS contract for the United States Air Force.
What You’ll Get to Do:
CACI has an excellent opportunity for a Tier 1 Service Desk Analysts with potential for growth. This position is in support of a Department of Defense (DoD) organization.
As a Tier 1 Service Desk Analyst you are the front-line supporting technical needs of Airman and Guardians. This role is primarily a phone support role and focusing on Tier 1 support, and then escalating as needed to Tier 1 Technicians. This is a 24/7 operation and Service Desk Analysts shift vary from day shifts, weekend, swing. This position is working onsite at our Oklahoma Facility with hybrid options in the future. We are in current need of all shifts.
Job Responsibilities:
You will Bring These Qualifications:
These Qualifications Would be Nice to Have:
What We Can Offer You:
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.
Minimum Required Hourly Wage:
$13.86There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior workexperience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACIthat allows them to balance quality work and their personal lives. We offer competitive compensation, benefits andlearning and development opportunities. Our broad and competitive mix of benefits options is designed to supportand protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn morehere.
Full Time
IT Outsourcing & Consulting
$45k-55k (estimate)
11/05/2023
06/22/2024
caci.com
ARLINGTON, VA
15,000 - 50,000
1962
Private
JOHN S MENGUCCI
$5B - $10B
IT Outsourcing & Consulting
The job skills required for Service Desk Analyst include Help Desk, Customer Service, Service Desk, Operating System, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
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Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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A service desk analyst spends the majority of the day performing remote support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.