PURPOSE : Work and execute on all aspects of back office operations, offer consistent and friendly customer services in accord with company goals and guidelines, provide administrative support to all areas of the business and maintains contact with estimators. Position will likely be part-time in the beginning (20 - 30 hrs/wk) but will be full-time moving forward. Hybrid Work Schedule.
SAFETY: All employees are required to conduct themselves in a safe manner at all times to ensure the safety of themselves, customers and the crew, as set forth in the Safety Manual. All employees must have a clear understanding of jobsite safety. Everyone is responsible for safety.
CAPABILITIES

• Arrive on time and ready to work
• Working knowledge of office technology- computers, MS Office, etc
• Working knowledge of Quick Books is a plus!
• Ability to learn and accept feedback, positive and corrective
• Pleasant and courteous on the phone
• Be organized. Have good communication skills.

General Overview of Responsibilities:

• Filing, copying, faxing, correspondence, order supplies, etc.
• Assist colleagues: office staff and foreman.
• Answer phones, distribute messages, follow-up on phone messages. Represent our company in a professional manner, most likely being the first person the customer comes in contact with. Answer any questions, paving the way for the estimator.
• Schedule estimate appointments.
• Send pre-appointment materials introducing company.
• Write time and date of estimate as a reminder for the customer. File lead sheets.
• After job is scheduled, send scheduling packets to customer. Request contract and/or monies, color selection, and lead info.
• Send Thank you for Referral gifts, and document.
• Update and maintain customer database.
• Process credit card payments.
• Type proposals and job scopes on occasion.
• Cost Accounting: Job Costing, Foreman Summary, and 50% Jobs.
• Marketing: research, trace, print, and mail Neighborhood Cards.
• Keep office items stocked.