Brothers That Just Do Gutters - Coastal-North, CA is Hiring an Administrative Assistant Near Santa Rosa, CA
Role: Administrative Assistant PURPOSE: Work and execute on all aspects of front office operations, offer consistent and friendly customer services in accordance with company goals and guidelines, provide administrative support to all areas of the business, and maintain contact with estimators
SAFETY: All employees must conduct themselves safely at all times to ensure the safety of themselves, customers, and the crew, as outlined in the Safety Manual. All employees must have a clear understanding of job site safety. Everyone is responsible for safety.
Administrative Assistant Qualifications:
Arrive on time and ready to work
Working knowledge of office technology- computers, MS Office, etc
Ability to learn and accept feedback, positive and corrective
Pleasant and courteous on the phone
Be organized. Have good communication skills.
Administrative Assistant Responsibilities:
Filing, copying, faxing, correspondence, order supplies, etc.
Assist colleagues: office staff and foreman.
Answer phones, distribute messages, and follow up on phone messages. Represent our company in a professional manner, most likely being the first person the customer comes in contact with. Answer any questions, paving the way for the estimator.
Schedule estimate appointments.
Send pre-appointment materials introducing the company.
Write the time and date of the estimate as a reminder for the customer. File lead sheets.
After the job is scheduled, send scheduling packets to the customer. Request contract and/or monies, color selection, and lead info.
Send “Thank you for Referral” gifts and documents.
Update and maintain a customer database.
Process credit card payments.
Type proposals and job scopes on occasion.
Cost Accounting: Job Costing, Foreman Summary, and 50% Jobs.
Marketing: research, trace, print, and mail Neighborhood Cards.
Keep certain items stocked: Pens & Sticky Pads. Lead Books, Envelopes, Folders, CD-Roms, etc. Act promptly on requests from other employees.