Overview

A beautiful, 330 apartment Independent and Assisted Senior Living Community, located along the waterfront in downtown Chicago

As a Sales Counselor at Brookdale Lake Shore Drive, you will join the amazing Sales and Marketing Team. The Sales Counselor role is responsible for improving the occupancy of the community by bringing in new residents.

If you have a passion for the geriatric population with a desire to WIN every day, this is the opportunity for you! A consultative sales approach, ability to obtain and maintain sales goals, and strong customer service acumen will help you thrive in this role.

Are you Commission Driven? This is an incentive based position, to include a base commissions (paid out monthly) President's Club (quarterly bonus) Chairman's Club (annual trip). Receive commission for each move-in! You have the potential to be in the President's Club each quarter / and The Chairman's Club (annual) by achieving your community's quarterly revenue target! We will provide you with the training and support you need to suceed! 

You Are A Perfect Fit For This Position If:

• You have 1-2 years Direct Sales Experience (Assisted or Independent Senior Living Preferred)
• You have an understanding of the Sales Cycle ( Cold Call, Tour, Move in) 
• You have a passion for working with seniors
• You have a passion for driving sales
• You are a team player
• You have compassion, empathy, respect & integrity
• You are looking for professional growth
• You have great interpersonal relations skills / the capability of relating to prospective residents and their families
• Possess the ability to close the sale

Overview:

• Sunday - Thursday 9:00 am - 5:00 pm (Must be willing to work a flexible schedule)
• Base Salary Sales Incentive Plan (Commission) 

Responsibilities:

• Develop and execute a marketing strategy to achieve goals through relationship selling and understanding prospects needs to identify closing opportunities
• Maintaining budgeted occupancy goals
• Maintain a lead/referral database and document the marketing activities conducted
• Perform initial contact, follow-up contact, and answer family inquiries, and ensuring leads are followed up within a timely manner
• Create trust and connect with prospective residents and their families through highly personalized tours of the community
• Ideate ways to increase occupancy and achieve targeted occupancy goals
• Ability to overcome objections to generate a closed sale
• Ability to identify the key decision makers and influencer's
• Must be a good listener, self- motivated, have self-awareness and effective time management skills

Why Brookdale?

Brookdale is a GREAT place to further your career!

• Full suite of health insurance, life insurance and retirement plans are available and vary by employment status 
• Early Access to Paycheck with Earned Wage Access for Hourly Associates (outside of CA)
• Tuition Reimbursement
• Pet Insurance
• Adoption Reimbursement Benefits
• Variety of Associate Discounts
• Advance Nursing Career Opportunity
• HSA/Health Savings Account (You never pay federal taxes on money put into HSA) WOW! For those that are Eligible.
• FSA (Flexible Spending Accounts) Use for General Health Care like Medical, Pharmacy, Dental and vision deductibles, or use this for Restricted Health Care such as Medical expenses after your deductible is met
• Dental Plan Options
• Vision

Make Lives Better Including Your Own! 

• We pride ourselves with a culture of caring. All leadership team members and associates partner together to make sure each resident feels like they are family
• We recognize our staff with our monthly Everyday Hero award and prizes (PTO & Bonus)
• We have an established Associate Committee to give our associates a voice
• We have a diverse and fulfilling team environment and commit to providing our employees the support they need
• Career path for every position - make this your career, instead of just a job! 
• Associate Perks & Discount programs
• Associate Assistance Program
• 2022 JD Power Award Recipient

Responsibilities

Under limited supervision, receives walk-in/call-in visitors and uses software systems to identify and contact leads provided by the Business Development Coordinator and current community residents. Effectively explains and demonstrates to prospective residents and their families the benefits of residing and receiving care at the community. Communicates sales and contractual information and closes contract sales to maintain and improve occupancy levels. Solicits assistance of community staff to promote and explain community services, practices, policies, pricing and other information necessary to close the sale.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and ExperienceA Bachelor’s degree or equivalent in coursework and related experience is required. Minimum of five years of progressive experience in the real estate or health care field including experience in such areas as promotion, public relations, or admissions, including a minimum of two years with a proven sales or promotion track record. Prior experience selling or promoting senior residential and health care services is highly preferred.

Certifications, Licenses, and Other Special RequirementsReliable car transportation with insurance, plus a valid driver’s license.

Management/Decision MakingApplies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.

Knowledge and SkillsPossesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline. Has knowledge of residential, psychological, social and health care needs of seniors. Knowledge of competing organizations’ strengths and weaknesses and ability to maintain this information to maximize sales and occupancy potential. Ability to assist with the development of marketing strategies to compete within the local market. Ability to successfully persuade potential residents and families to make deposits and ultimately move to community. Ability to relate positively with networking sources and provide solutions to perceived needs for their referrals. Ability to explain complex alternative contractual arrangements in a clear, concise and patient manner to prospective residents to best convey the benefits to be gained by their choice. Flexibility to adjust hours of work to the needs of potential residents and referral sources. Ability to develop work schedules, work independently and manage multiple projects simultaneously. Ability to handle multiple interruptions to schedules to meet the needs of potential residents and families. Knowledge of marketing software and the ability to accurately and efficiently maintain lists, reports etc. for effective follow-up use by self and others. Ability to effectively communicate promotional and sales needs and information to internal marketing and support staff. Willingness to follow up with potential referral sources and assist with specific leads as requested.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel, crouch crawl
• Talk or hear
• Ability to lift: up to 25 pounds
• Vision
• Requires interaction with co-workers, residents or vendors
• Occasional weekend, evening or night work if needed to ensure shift coverage
• Possible exposure to communicable diseases and infections
• Requires Travel: Occasionally

Brookdale is an equal opportunity employer and a drug-free workplace.

Salary Range Information