Bristol Farms / Lazy Acres Natural Market Job Description Job Title: Food Service Clerk Department: Food Service Reports To: Food Service Manager FLSA Status: Nonexempt Summary This is an entry level position, as such some extra pluses are an eagerness to learn and a liking for all types of people. Due to the customer service nature of this position, it is imperative that a Deli Clerk is enthusiastic, punctual, eager to serve and naturally happy. A Deli Clerk must have strong communication skills, posses the ability to handle high stress and volume of customers while maintaining a positive shopping experience for the customer. Essential Duties and Responsibilities The Deli Clerk serves prepared goods to customers at the deli counter by performing the following duties (other duties may be assigned): Serves customers at the deli counter by listening to the request and obtaining the desired product. Answers the telephone and takes orders when necessary. Itemizes prices for counter goods. Maintains price integrity and proper weights and measures as mandated by California State Laws. Proper use of slicer to cut weighable product required. Wraps and/or boxes and labels product. Accurately scales all weighable products, including the use of correct tares & codes to determine price. Makes sandwiches and prepares lunch and dinner specials. Sets up advertising displays or arranges merchandise on counter and tables to promote sales. Stocks and replenishes product, napkins, condiments, waxed paper, and any other items at the deli counter needed to provide excellent customer service. Cleans counters, display cases and floors. Maintains a clean and sanitary work area at all times. Knows all cleaning chemicals authorized in the Deli Department and understands proper usage. Maintains the Deli Department, including all cases, under current health codes and Bristol Farms Lazy Acres standards on sanitation and cleanliness. Follows the FIFO rotation system (First-in, First-out). Covers, labels, and dates all leftover foods. Utilizes leftover foods before opening new product. Inspects food and food preparation; including measuring temperatures throughout the preparation process, to maintain quality and sanitation in accordance with the FDA and local health departmental codes and Bristol Farms Lazy Acres stringent standards. Follows safety work standards and reports any safety hazards to Store Director. Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business. May be required to work in other Food Service Departments such as the Café, Cheese, & Catering Departments. Follows policies set forth in the employee handbook at all times, especially on service standards and appearance. Availability requirements include but are not limited to days, evenings, weekends, & holidays. At all times, meets and exceeds Bristol Farms Lazy Acres standards of excellence in service, quality, cleanliness, appearance & presentation. Customer Service Skills Deli Clerks are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Deli Clerks are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace. EDUCATION and/or EXPERIENCE High School diploma or general education degree (GED). Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Mathematical Skills Ability to add, subtract, divide, and multiply using whole numbers, common fractions, and decimals. Reasoning Ability Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to resolve conflicts in such a manner to create a win-win situation. Knowledge Of English This is a customer service driven position. The candidate must have the ability to speak, read and understand English. Physical Demands While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger; handle, or feel objects, tools, or controls. The employee occasionally is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close and color vision. Work Environment While performing the duties of this job, the employee regularly works near moving mechanical parts. The employee is occasionally exposed to extreme heat and/or cold, to electrical shock, and to risk of burn. The noise level in the work environment is usually moderate & occasionally loud.