Job Title: Grocery Manager Department: Grocery Reports To: Store Director FLSA Status: Non-Exempt Summary This is a management position. The Grocery Manager will have the necessary confidence, commitment, and motivation to move their staff and themselves towards success. Key personality traits & skills needed to accomplish this are: patience, even tempered, humble, observant, perceptive, supportive, decisive, flexible, analytical, consistent; and an encourager and teacher. Must be self motivated; have strong leadership skills; good listening skills, extraordinary customer service skills; applied empathy; and possess a strong sense of urgency in all duties performed. Due to Bristol Farms’ goals and structure, the Grocery Manager should be open to growth and expansion. Essential Duties and Responsibilities In addition to performing all required duties of a Grocery clerk, the Grocery Manager will take full responsibility for the operation of the Grocery Department. Responsibility is defined as, but not limited to, operations, planning, directing, managing, and achieving targeted profits. In addition, the Grocery Manager is directly responsible for staff development. The Grocery Manager must cultivate a solid working relationship between himself/herself and his/her staff. Developing and instilling a positive morale is the key to success of the Grocery Department. The Grocery Manager must also cultivate a working relationship with other department managers to cross-merchandise effectively. He or she also performs the following duties (other duties may be assigned): Leads by example; models correct behavior and adherence to company policies and procedures. Prepares daily schedule and directs activities of grocery department employees. Assures in-service training for all employees and documents all training. Trains all opening and closing procedures for department. Maintains high profit margin in accordance to the approved pre-set budget, which entails, but is not limited to: sales goals, cost of goods, expenses, price changes and waste management (shrink). Assures high quality and proper quantity through accurate ordering and receiving. Assures all items in the dairy box are well within their expiration date. Rotates stock to assure high quality, fresh merchandise at all times. Fills customer orders by obtaining items from shelves, freezers, coolers, bins, tables, or containers. Required to operate a cash register following established policies and procedures. Responsible for the accurate recording of customer transactions, including the acceptance of payment in accordance with Bristol Farms’ cash register procedures. Responsible for accurate balancing of cash register. Packages and handles customers’ groceries according to their preference - paper, plastic, or both. Offers and assists Customers with carry out service. Collects shopping carts from inside the store and from the outer perimeter of the store, parking lot and any other areas where needed. Keeps Floral Department free of hand baskets and shopping carts. Manages and assures proper displays in store entrance & end caps in accordance with Bristol Farms’ merchandising standards. Sets up displays and stocks shelves, coolers, counter bins, tables, freezers, containers, or trays with merchandise. Maintains & cleans shelves, bins, tables, and coolers. Accurately prices all merchandise by stamping, marking, or placing shelf tags/signs. Assures daily price changes are done accurately & completed before store opens; maintaining price integrity at all times. Monitors pull dates on all Grocery merchandise. Examines products bought for resale or received for storage. Responsible for all staff members practicing the same techniques and standards. Handles all customer complaints in such a manner to assure repeat business no mater the complaint. Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business. Documents all meetings & Safety memos and obtains employee’s signatures as required. Assures all staff members receive required monthly Safety News and other communications. Follows safety work standards and reports any safety hazards to Store Director. Conducts accident investigations and fills out paperwork within accordance to Cal Osha SB 198. Maintains a clean & safe work area at all times. Keeps aisles free of cardboard and overstock merchandise. Arranges for all equipment to be fixed and cleaned (with approval of Store Director.) At all times, meets and exceeds Bristol Farms standards in food, service, quality, and cleanliness. Follows the employee handbook at all times, especially on service standards and appearance. Supervisory Responsibilities Manages employees in the department. Carries out supervisory responsibilities in accordance with company policies and applicable laws. Other responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding employees addressing complaints and resolving problems. Customer Service Skills The Grocery Manager is expected to provide customer service that is extraordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. The Grocery Manager is expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace. Education and/or Experience High School diploma or GED required. At least one year experience in the Grocery Department required. Language Skills Ability to read and interpret documents such as safety rules, memos, special orders, operating and maintenance instructions, procedure manuals and schedules. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, or employees of Bristol Farms. Knowledge of English This is a customer service driven position. The candidate must have the ability to speak, read and understand English. Mathematical Skills Ability to add, subtract, multiply, and divide using whole numbers and fractions. Ability to calculate percents & profit margins. Reasoning Ability Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to resolve conflicts in such a manner to create a win-win situation. Ability to analyze a variety of situations, think through to a solution and implement the solution. Physical Demands While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger; handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment While performing the duties of this job, the employee regularly works near moving mechanical parts. The noise level in the work environment is usually loud.