Job Title: Cheese Manager Department: Cheese Reports To: Food Service Manager, Store Director and Director Deli/Cheese FLSA Status: Nonexempt Summary This is a management position. The Cheese Manager will have the necessary confidence, commitment, and motivation to move their staff and themselves towards success. Key personality traits & skills needed to accomplish this are: patience, even tempered, humility, observant, perceptive, supportive, decisive, flexible, analytical, consistent; and an encourager and teacher. Must be self motivated; have strong leadership skills; good listening skills, extraordinary customer service skills; applied empathy; and possess a strong sense of urgency in all duties performed. Due to Bristol Farms’ goals and structure, the Cheese Manager should be open to growth and expansion. Essential Duties and Responsibilities In addition to performing all required duties of a Cheese Clerk, the Cheese Manager will take full responsibility for the operation of the Cheese Department. Responsibility is defined as, but not limited to, operations, planning, directing, managing, and achieving targeted profits. In addition, the Cheese Manager is directly responsible for staff development. The Cheese Manager must cultivate a solid working relationship between themselves and their staff. Developing and instilling positive morale is the key to success of the Cheese Department. The Cheese Manager must also cultivate a working relationship with other department managers to cross-merchandise effectively. He or she also performs the following duties (other duties may be assigned) Leads by example; models correct behavior and adherence to company policies and procedures Prepares daily schedule and directs activities of Cheese Department employees Maintains high profit margin in accordance to approved pre-set budget, which entails, but is not limited to: sales goals, cost of goods, expenses, price changes, and waste management (shrink). Assures high quality and proper quantity through accurate ordering and receiving Examines products bought for resale or received for storage maintaining Bristol Farms highest quality standards Monitors pull dates on all Cheese merchandise Manages costs by controlling shrink and theft Implements and maintains all marketing programs Manages and assures proper displaying and selling of all cheese products to customers and advises customers on quality, method of handling, and other factors affecting preparing, freezing, and storage Engages and coaches others in suggestive selling techniques Assures consistency in Cheese Department policies and procedures by observing employee work habits Responsible for communication with the Food Service Manager & Store Director on all Cheese Department related issues Accurately prices all merchandise by weighing, stamping, marking, or placing shelf tags/signs. Applies proper tares as mandated by CA Weights & Measures Assures daily price changes are done accurately & completed before store opens; maintaining price integrity at all times Documents all meetings & distribution of company memos and obtains employee’s signatures as required Assures all staff members receive monthly Safety News and other required communications Maintains a clean and sanitary work area at all times Knows all cleaning chemicals authorized in the Cheese department and understands proper usage Trains all Cheese Department employees on proper use of cleaning chemicals Assures in-service training for all employees and documents all training Trains all opening and closing procedures for department Follows the FIFO rotation system (First-in, First-out). Covers, labels, and dates all leftover foods. Utilizes leftover foods before opening new product Inspects Cheese during preparation; including measuring temperatures throughout the preparation process, to maintain quality and sanitation in accordance with the FDA and local health departmental codes and Bristol Farms stringent standards Follows safety work standards and reports any safety hazards to Store Director Arranges for all equipment to be fixed and cleaned (with approval of Store Director) Reports on and investigates all accidents which occur in the Cheese department Assures that all reports and investigations comply with the Cal-Osha SB198 rules and regulations Responsible for using the tools provided by management to ensure the success of the department Handles all customer complaints in such a manner to assure repeat business regardless of the complaint Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business Meets and exceeds Bristol Farms standards in food, service, quality, and cleanliness. Follows the employee handbook at all times, emphasizing service standards and appearance Supervisory Responsibilities Manages employees in the department. Carries out supervisory responsibilities in accordance with company policies and applicable laws. Other responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding employees addressing complaints and resolving problems. Customer Service Skills Cheese Managers are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Cheese Managers are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace. Education and/or Experience High School diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, or employees of Bristol Farms. Mathematical Skills Ability to calculate figures and amounts such as discounts, proportions, percentages, and volume. Ability to add, subtract, divide, and multiply using whole numbers, common fractions, and decimals. Reasoning Ability Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to resolve conflicts in such a manner to create a win-win situation. Ability to analyze a variety of situations, think through to a solution and implement the solution. Knowledge of English This is a customer service driven position. The candidate must have the ability to speak, read and understand English. Physical Demands While performing the duties of this job, the employee is regularly required to stand; walk; frequent use of hands to finger; frequently required to handle, or feel objects, tools, or controls. The employee is regularly required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close and color vision. Work Environment While performing the duties of this job, the employee regularly works near moving mechanical parts. The noise level in the work environment is usually loud.