Overview

Your main responsibilities will be to provide excellent customer service, assist with inquiries and complaints, and ensure customer satisfaction.

Responsibilities:

– Provide exceptional customer service to all customers who visit our store, call or email us

– Act as the face and voice of our company, greeting customers with a warm and friendly attitude

– Assist customers with inquiries, orders, and returns in a timely and efficient manner

– Work closely with other team members to resolve customer complaints and concerns

– Maintain a high level of product knowledge to accurately answer customer questions

– Process customer orders and payments accurately and efficiently

– Keep track of inventory levels and assist in creating backorders when necessary

– Prepare and send out quotes for custom orders, ensuring all details are correctly entered

– Keep our customer database updated with accurate customer information, notes, and correspondence

– Other duties as assigned by the Store Manager

Qualifications:

– High school diploma or equivalent

– Previous experience in customer service, retail, or a related field

– Excellent verbal and written communication skills

– Strong organizational and multitasking abilities

– Proficient in Microsoft Office and other computer applications

– Ability to stand for extended periods and lift up to 50lbs

Job Location

Salary