How You'll Perform the Role

• Process orders and billing with a high degree of accuracy, including manually enter orders
• Process timely assigned tasks and projects
• Answer customers questions and resolve their issues via phone and / or email
• Manage customer related emails in an accurate and timely manner
• Interact with other departments to ensure complete order fulfillment
• Creatively resolve customer inquiries timely in accordance with company policies
• Be an expert on Eco-Products product line, with the ability to clearly and accurately respond to customer questions in addition to presenting the environmentally friendly aspects of our products
• Be an expert on replacement products based on State ban / restrictions
• Full order management and account management
• Perform accurate and ongoing audits of orders
• Accurately finalize orders according to type in a timely manner based on procedures
• Research and resolve specific order issues that relate to warehouse and delivery partners
• Be responsible for specific Ecommerce accounts
• Create and manage RMA’s and request Credit memos
• Follow tax compliance procedures as they relate to Tax Exempt customers
• Review all the SOPs available on the Knowledge base folder
• Participate in other as-needed customer service and sales support activities
• Commitment to Excellence, sets exceptional performance standards for all tasks
• Understanding customer’s needs and identifying sales opportunities
• Develop sales opportunities by researching and qualifying / identifying potential accounts
• Develop accounts by checking customer’s buying history, suggesting related and new items

What We Need From You

• 2 years of customer service experience including processing orders and billing in a professional setting
• Desired Education Level : BS / BA degree from a four-year accredited college preferred; or two years related experience and / or training;

or equivalent combination of education and experience

• Outstanding customer service ethic with a strong sense of urgency
• Willing and eager to answer and respond to customer calls and inquiries
• Assertive in seeking answers to questions and becoming an SME
• Independently take initiative to solve problems and deliver results
• Exceptional time management skills and prioritization skills
• Excellent problem solving skills and ability to apply common sense
• Effective interpersonal skills and relationship-building skills
• Ability to work independently and collaboratively as a team to achieve goals
• Solid Microsoft Office, NetSuite and computer skills; including Excel skills
• Ability to multi-task in a fast-paced environment with high degree of accuracy
• Ability to handle and process confidential information

What You'll Get From Us

Benefits

With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance (including Telehealth options) as well as a variety of other well-being resources focused on mental, physical and financial health.

Specific benefits and well-being programs may vary depending on where you work.

Last updated : 2024-04-22