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Support Analyst (Windows, Splunk, Linux)
BNY Mellon
BNY Mellon Pittsburgh, PA
$74k-92k (estimate)
Full Time | Banking 1 Month Ago
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BNY Mellon is Hiring a Support Analyst (Windows, Splunk, Linux) Near Pittsburgh, PA

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member in the role of Support Analyst (Windows, Splunk, Linux) to join our team. This role is located in Pittsburgh, PA and Lake Mary, FL.

In this role, you'll make an impact in the following ways:

  • Infrastructure support and Support of BNY Mellon customizations
  • Participate in Agile based software development model and Provides guidance on technical subject matter to associates.
  • Troubleshooting moderate to complex issues.
  • Contributes to the achievement of team objectives.

To be successful in this role, we're seeking the following:

  • Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial10-12 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus.
  • Must be experienced with new application development as well as application support, Windows server administration skills.
  • Must be familiar with Splunk & query writing, & alert creation, SQL administration and query building
  • Experience with Linux (RHEL), Apache, Tomcat
  • Experience with the agile methodology.
  • Experience working in geographically dispersed teams
  • Experience working with large databases (MS SQL Server, Oracle, Vertica)
  • Ability to work additional hours as required by business need and provide off hour support as needed
  • Work Hours - 10AM-7 PM.

Nice to have:

  • Working knowledge of DevOps tools GIT, Ansible, Jenkins, Nagios, Kibana, Solarwinds, Splunk, AppDynamics Prometheus, etc.).Working knowledge of Event Management principles, methodologies.
  • Strong production support background and Incident & problem management background
  • Full stack development knowledge, Real-world RESTful web services experience and Working knowledge of cloud-based technologies, containerization.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

  • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
  • Bloomberg's Gender Equality Index (GEI)
  • Human Rights Campaign Foundation, 100% score Corporate Equality Index
  • , Disability: IN - 100% score
  • 100 Best Workplaces for Innovators, Fast Company
  • CDP's Climate Change 'A List'

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Banking

SALARY

$74k-92k (estimate)

POST DATE

03/28/2024

EXPIRATION DATE

04/06/2024

WEBSITE

bnymellon.com

HEADQUARTERS

DALLAS, TX

SIZE

15,000 - 50,000

FOUNDED

1784

REVENUE

$10B - $50B

INDUSTRY

Banking

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If you are interested in becoming a Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Analyst for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Support Analyst job description and responsibilities

They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.

04/03/2022: Minneapolis, MN

Support analysts often communicate directly with consumers.

04/07/2022: Binghamton, NY

The Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.

03/20/2022: Rock Hill, SC

These support analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.

03/17/2022: Long Beach, CA

Perform System Testing and Updates Finally, support analysts conduct periodic system tests and deploy updates to applications, servers, and hardware.

04/11/2022: Charleston, WV

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Support Analyst jobs

Depending on the organization, formal titles for this job may be “service desk support analyst” or “help desk support analyst” or simply service/help desk support.

02/25/2022: New Bedford, MA

Most entry-level support analyst positions require at least a bachelor’s degree.

04/24/2022: Youngstown, OH

Use clear language without jargon.

03/28/2022: Winston Salem, NC

Gain experience and apply to higher roles.

03/29/2022: Bakersfield, CA

At least 2 years previous experience within a system support role and function.

03/25/2022: Stamford, CT

Step 3: View the best colleges and universities for Support Analyst.

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