Job Description. Under direction from branch manager and assistant, provide prompt, efficient and friendly services to customers, involving receipt and payment of cash, and to recognize customer needs with suggestions appropriate to the bank's services. Follow established policies in accordance with the bank's and supervisor's direction. Ensure that each personal banker/teller balances and assist in locating any differences. Ensure that all diffe...
Job Description. The Department Head at First National Bank Texas is responsible for leading the Loan Operations team to achieve business objectives. This includes developing and implementing strategic plans, managing a high-performing team, and ensuring operational excellence. Main Duties. Work closely with the Director of Loan Operations to develop and implement strategic plans. Lead and manage a team of loan operations professionals. Develop a...
Job Overview. The Operations Manager at First National Bank Texas plays a critical role in achieving department productivity and goals. This position requires strong leadership and coaching skills to manage staff within the department. Duties and Responsibilities. Work directly with the Director of Loan Operations to achieve department productivity and goals. Manage and provide guidance, leadership, and coaching to staff within the department. As...
Under immediate direction, provides exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment. Follow the established policies in accordance with the bank and the supervisor's direction. Accountable for the personal achievement of monthly new account production as assigned by upper management. Process deposits and pay out funds in accordance with bank procedures, to record all transacti...
Key Responsibilities. Collaborate with the Director of Loan Operations to achieve department goals and objectives. Provide guidance, leadership, and coaching to staff within the department to ensure optimal performance. Assign and direct daily work flow within the department to maximize efficiency. Evaluate staff performance and make recommendations on personnel actions such as hiring, promotion, transfer, or termination. Makes decisions on routi...
Originate high quality loans which meet FCMC guidelines. Develop business relationships with local Real Estate agents and Builders. Manage territory of First National Bank Texas and First Convenience banks. educate employees of FCM mortgage programs. Develop contacts with Banks partner store management team. Take customer loan applications, including pulling credit. Conduct presentations to include First Time Home Buyer Seminars, realtor sales me...
Assist the Director of Compliance with developing, administering and maintaining the Bank's Compliance Management Program in order to ensure compliance with all consumer protection laws as well as state and federal regulations. Supervise compliance professionals which include managing, training, quality control, and overseeing work of applicable staff. Responsible for performance and coaching of staff, development of team goals and objectives and...
Provide daily support by assisting customers via diverse contact channels to include : inbound / outbound calls, live chat, secure messages, and email with professionalism and urgency. Must display ability to toggle between multiple applications while assisting customers in the various channels. Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations ex...
Provide daily support by assisting customers via diverse contact channels to include : inbound / outbound calls, live chat, secure messages, and email with professionalism and urgency. Must display ability to toggle between multiple applications while assisting customers in the various channels. Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations ex...
Provide daily support by assisting customers via diverse contact channels to include : inbound / outbound calls, live chat, secure messages, and email with professionalism and urgency. Must display ability to toggle between multiple applications while assisting customers in the various channels. Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations ex...
Provide daily support by assisting customers via diverse contact channels to include : inbound / outbound calls, live chat, secure messages, and email with professionalism and urgency. Must display ability to toggle between multiple applications while assisting customers in the various channels. Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations ex...
Compile and maintain employee files according to company policy and procedure. Accurately enter, update, and maintain large amounts of employee data in the HRIS. Generate, analyze, and distribute high-volume, time-sensitive reports for HR, payroll, management, and organizational distribution. Regularly audit records to ensure accuracy, compliance, and efficiency in HR operations. Maintain the up-keep and organization of the file room. Effectively...
