What are the responsibilities and job description for the Bilingual Branch Supervisor position at First National Bank Texas?
* Follow established policies in accordance with the bank's and supervisor's direction
* Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
* Ensure that each personal banker/teller balances and assists in identifying any discrepancies
* Ensure that all discrepancies are properly initialed and, if required, reported to the manager immediately
* Accountable for personal achievement of monthly new account production as assigned by upper management
* Participate in an active sales environment that may require in-store aisle prospecting
* Attend business development calls, or other sales opportunities, with a member of management
* Responsible for the guidance, development and assistance of personal banker growth and sales production
* Sell and prepare money orders, cashier's checks, Bank-to-bank wires, and certificates of deposits
* Provide bank services to a diverse customer base, including a large Spanish speaking population
* Ensure that the appearance of the teller area and personnel are neat, organized and in accordance with bank policy
* Regular and predictable attendance and punctuality
* Other duties as assigned
* Required to stand or walk for extended periods of time dependent upon branch location
* Operate a computer and other office machinery
* Schedules are prepared based on business need and subject to change at any time
* Ability to lift up to 50 lbs
Qualifications:
* At least 18 years of age
* High School Diploma or equivalent
* Ability to communicate clearly and professionally in both Spanish and English
* Experience in production accountability
* Minimum of six months' cash handling experience in a sales or customer service position.
* Ability to make independent decisions
* Ability to provide excellent customer service in a fast-paced environment
* Familiarity with bank regulations and laws preferred
* Successful completion of the FNBT Step Up Program for internal employees
* Must be able to work a flexible schedule including evenings, weekends, and holidays
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment
