As the Technical Supervisor for our IT Infrastructure team, you will play a crucial role in providing administrative support for the daily operations of the team. You will be responsible for interacting with vendors, managing renewals, addressing service request/incident tickets, participating in RFP (Request for Proposal) demos, and performing other day-to-day administrative tasks to ensure the efficient functioning of our IT infrastructure.

Key Responsibilities:

1. Vendor Management:

- Collaborate with vendors to procure hardware, software, and services as needed.

- Maintain vendor relationships, negotiate contracts, and ensure timely delivery of products and services.

- Evaluate vendor performance and provide feedback to the IT Infrastructure Manager.

2. Renewals and Licensing:

- Track and manage software and hardware license renewals.

- Ensure compliance with licensing agreements and assist in optimizing license usage.

- Coordinate with finance and procurement teams for budgeting and procurement of licenses.

3. Service Request Management:

- Monitor and prioritize incoming service request tickets.

- Assign tickets to appropriate team members for resolution and ensure timely closure.

- Review service request metrics and identify areas for improvement.

4. RFP Demos:

- Participate in RFP processes by attending vendor demos and evaluating technical solutions.

- Collaborate with cross-functional teams to assess the suitability of vendor proposals.

- Document and present findings to assist in vendor selection.

5. Administrative Support:

- Maintain accurate records of IT assets, warranties, and service agreements.

- Assist in the preparation of IT budgets and financial reports.

- Generate reports and documentation related to IT infrastructure projects and initiatives.

6. Policy Compliance:

- Ensure adherence to IT policies, procedures, and best practices within the team.

- Assist in developing and updating IT infrastructure-related policies and guidelines.

7. Team Collaboration:

- Collaborate with IT Infrastructure team members to plan and execute projects.

- Provide guidance and support to team members on administrative tasks.

- Foster a positive and collaborative work environment.

8. Documentation:

- Technical documentation writing experience is required

- Would be responsible for updating Systems and Networking documentation and network Diagram

- Update P&Ps

- Update vendor lists

- Update DR/BCP documentation

9. Disaster Recovery Annual Test Planning and Execution

- Plan annual DR test in coordination with the BCP committee and Compliance

- Coordinate with compliance on the BIA (Business Impact Analysis) process

- Draft test schedules and coordinate with Core/Essential departments

- Represent IT Infrastructure at Annual Table Top tests lead by the Facilities department

Qualifications and Experience

- Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent work experience).

- Working knowledge of basic systems like Active Directory, Windows servers, and networking basics.

- Preferred certified in Microsoft technologies like Azure Cloud and TEAMS

- Proven 5 years’ experience in IT administration and vendor management.

- Strong organizational skills with a keen attention to detail.

- Excellent written and verbal communication skills.

- Proficiency in using IT management tools and software.

- Ability to multitask and prioritize tasks in a fast-paced environment.

- Familiarity with IT procurement and budgeting processes is a plus.

- IT certifications (e.g., ITIL) are desirable but not required.