Formerly Puget Sound Blood Center and Lane Blood Center, Bloodworks is backed by more than 70 years of Northwest history and 250,000 donors. A national leader in transfusion medicine, Bloodworks has been chosen to serve more than 90 hospitals in Washington, Oregon and Alaska – partnering closely with local hospitals to deliver the highest level of patient care. Patients with traumatic injuries, undergoing surgeries or organ transplantation, or receiving treatment for cancer and blood disorders all depend on our services, expertise, laboratories and research. We are local, nonprofit, independent, volunteer-supported and community-based.
We have a wonderful opportunity for a Program Assistant I to join our Patient Services team at Bloodworks Northwest. The incumbent will be responsible for Managing the office affairs and providing administrative support to WA Center for Apheresis Therapy Unit (WACAT) management and staff. Act as point of contact for internal Bloodworks NW customers, including Clinical Services Management and staff and therapeutic apheresis physicians; area/hospital physicians and other hospital staff, external research coordinators, patients, research donors, and the general public.
Principal responsibilities include, but are not limited to:
Receive, screen, and route telephone calls and visitors; handle general inquiries and requests for information and route calls and emails as needed.
Provide excellent customer service to internal Bloodworks departments, external agencies, and the public.
Oversee the scheduling of patients and donors for therapeutic apheresis and research procedures.
Enter transaction and procedural charges into the billing system.
Coordinate with Bloodworks apheresis physicians, area/hospital physicians, and other hospital staff to arrange for therapeutic apheresis procedures.
Assist in transporting blood samples to various internal labs.
Perform data entry and/or transcription to support and maintain an up-to-date database (spreadsheet and/or digital and physical files).
Update and maintain WACAT databases by performing data entry and/or transcription as needed to support the maintenance of up-to-date records.
Maintain office filing and recordkeeping/archiving systems, including patient records, correspondence, and resource information.
REQUIREMENTS:EDUCATION AND EXPERIENCE:
High school graduate or GED certificate.
1-2 years of related work experience or working/scheduling appointments in a medical clinic setting.
Specific job skills include, but are not limited to:
Excellent grammar/proofreading skills and strong time management and organizational skills.
Customer service experience desirable.
Strong interpersonal communication and customer service skills.
Demonstrated experience with Microsoft Office applications.
Require mental activities include continuous use of interpersonal skills; decision-making; teamwork; and customer service as well as the ability to multi-task; use discretion and the ability to read speak, write, and understand English.
Require physical activities include continuous use of sitting, talking, hearing, handling, feeling, and repetitive motions of hands/wrists/ and feet.
Required physical activities used less frequently include reaching, bending, standing walking, and stooping (used frequently); kneeling (used occasionally; and crawling (used rarely). The ability to push, pull, and lift an average of 5 pounds throughout the day is required, as is the ability to carry an average of 5 pounds throughout the day.
Typing, transcription, and computer usage (keyboard, mouse) are specific job functions in the performance of this job.
WORKING CONDITIONS:
The position requires extensive computer work.
Occasional moderate lifting.
This position has direct exposure to blood-borne pathogens.
Telecommuting is not offered in this role.
Bloodworks is a community-supported non-profit organization. As such, (from time to time) the incumbent can expect to work with volunteers.
Benefits and Perks:
Employees regularly scheduled for 24 hours per week are covered by medical, dental, vision, and life insurance, with family coverage also available. Also, able to participate in retirement plans (401a & 401b), consolidated paid leave program (4.8 – 6.8 weeks of time off accrued per year, based on length of service), subsidized back-up childcare program, subsidized transit program, educational reimbursement. Candidates hired from outside of our service area may be eligible for a relocation assistance bonus*

• Conditions apply

Bloodworks Northwest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.