Triplenet Technologies is Hiring a Health Program Assistant I SEA22 Near Seattle, WA
Job Duties • Process requests for disposition review through the Disposition Authorization (DA) Program submitted electronically and via fax. • Perform customer service duties electronically or in person to funeral directors and grieving families. • Answer multiple phone lines assisting funeral homes and grieving families. • Monitor shared email account, screen all incoming requests, and provide timely updates for various MEO services • Review information from funeral directors and medical certifiers, performing data entry on requests generating an official record for review • Coordinate the Disposition Review approval process involving forensic pathologists and Death Investigators • Provide official disposition approval to funeral homes prior to death certificate filing • Review daily requests to ensure appropriate billing, and scan all daily disposition requests for proper retention • Maintain retention schedule for disposition authorization program, disposing of records consistent with the client retention policy • Answer telephone calls to the designated administration lines and respond or refer calls appropriately • Provide in-person assistance to funeral homes, family members, law enforcement personnel, and others arriving at the reception window • Interpret state statutes and client policies regarding releasing public and confidential Medical Examiner records • Perform administrative duties such as copying, scanning, and filing records containing protected medical health information. • Perform administrative case management duties utilizing specific software to enter test results, close cases, and process internal paperwork • Provide assistance in preparing death certificates using the statewide Electronic Death Registration System (EDRS), including preparing of formal affidavits for correction • Provide support releasing personal effects and evidence to funeral agencies or family members dealing with grief • Other duties as assigned Experience, Qualifications, Knowledge, Skills • Ability to communicate effectively orally and in writing; establish and maintain effective working relationships with a diverse range of staff, community partners, and the general public; handle difficult interpersonal interactions with discretion and diplomacy; and work both independently and as a member of a team. • Ability to update and maintain program databases and logs; accurately enter and track data; and generate reports. • Ability to work in a Windows environment and use Microsoft products to complete assigned tasks, including: Word for word processing, Excel for spreadsheet creation, maintenance, and reports; and Outlook to communicate with clients and staff. • Ability to prepare for meetings which include setting up PowerPoint presentations, virtual meetings via Teams and conference phone lines, copying and preparing packets for meetings. • Maintain and update various lists, records, and files using Access, Excel, and other databases assuring data is retrievable and properly archived. • Demonstrated ability in prioritizing workload and adapting to changes in work load demand • Possesses initiative and accountability skills for work product and service of sensitive matters • Operate standard office equipment including personal computer, telephone, fax machine, label maker, printers, and scanners. Responsible for coordinating maintenance of community office equipment and coordinating the removal of surplus items. • Ensure sensitive and confidential information is kept private and secure; adhere to department policies and procedures. • Ability to lift 25 pounds Shift: M- F ; 8:30 AM to 5 PM Location: Downtown Seattle (Harborview) Duration: up to 2 to 6 months Pay: $26.53 per hour