Overview

Looking to TRADE up to a better opportunity? Blaze Heating, Cooling, Plumbing & Electric has an exciting opportunity for a Customer Service Representative. This position pays $15-20 per hour. 

Are open to work one of the two shifts?

Monday - Friday 11:00 a-8:00pm, with weekends availability 

Monday - Friday 2:00pm -11:00pm, with weekends availability 

Why join THIS team? 

• Medical, Prescription, Dental, Vision 
• Disability & Term Life Insurance 
• Matching 401k benefits 
• On-going training & development, & growth opportunities 
• Paid Holidays
• Paid Time Off (PTO)

What you will do:

• Answering incoming calls and responding to customer inquiries promptly and professionally.
• Communicating effectively and empathetically to understand customers' needs and concerns.
• Providing accurate and helpful information to customers regarding products, services, policies, and procedures.
• Resolving customer complaints, issues, and concerns in a timely and satisfactory manner.
• Identifying and escalating complex or unresolved issues to appropriate departments or supervisors for further assistance.
• Following up with customers to ensure their issues have been resolved to their satisfaction.
• Maintaining a comprehensive understanding of the company's products, services, and offerings.
• Keeping up-to-date with changes and updates to products and services to provide accurate information to customers.
• Recording customer interactions, inquiries, complaints, and resolutions accurately and thoroughly in the company's CRM (Customer Relationship Management) system.
• Striving to provide excellent customer service and ensure a positive experience for every customer interaction.
• Adhering to company policies, procedures, and compliance standards in all customer interactions.
• Ensuring confidentiality and security of customer information and data in accordance with company policies and regulations.

What you bring:

• Strong attention to details
• Conscientious, team player
• A desire to help serve customers – previous experience not necessary but a definite plus
• Honesty, integrity, quality craftsmanship and a good attitude
• May conduct a pre-employment background check and drug test, subject to applicable law

Who WE Are:

We are a Heating, Cooling, Plumbing and Electrical company in Greensboro, NC area, that has a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. If this sounds like something you would like to join for a long-term career move, apply today!

We are an Equal Employment Opportunity Employer

Job Type: Full-time