About Belle

Belle is a hyper-growth engagement company that is revolutionizing home care -- and it all begins with the feet. With 25M U.S. seniors no longer able to reach or see their feet, a lack of self care quietly brings millions to immobility and drives $38B in preventable medical spend every year.

Through a proprietary clinical-spa foot care service covered by Medicare Advantage, Belle’s Advanced Nail Technicians or “Belle Technicians” play a critical role in the lives of those we serve. The Belle care model has been designed to:

1. Protect mobility and prevent 75% of widespread, costly foot complications;
2. Develop deep, trusted relationships with members;
3. Digitally connect the care team into the home through our regular monthly visits;
4. Identify and resolve whole health issues early (physical, mental and social)

Far more than foot care, our mission is to unite people and their care through joy.

About this Role

Belle is hiring a full time Operations Manager to lead a regional team and all associated operations. The perfect candidate will have a passion for efficient and effective operations as well as an ability to manage and mentor teammates. The Operations Manager is expected to oversee and report on all regional operations while managing the P&L to specific benchmarks. This critical leader will effectively lead a $5M business and 6 direct reports in charge of our technician workforce.

Responsibilities

• Supervise and guide Midwest Regional Managers to manage daily operations
• Ensure operational compliance across policies and procedures
• Foster a work environment that optimizes regional KPIs
• Implement corrective action where KPIs are not being met
• Manage all Midwest reporting and financial
• Liaise with Implementer(s) to ensure progress of new Midwest contracts
• Create BT recruiting guidelines to ensure that high quality, and capable candidates are interviewed and create a viable BT Pipeline
• Collaborate with Education Department to track and improve service quality 
• Own and report on newly implemented Midwest regions at the BT level
• As needed, effectively manage regional Belle Technician operations, including:
  • Lead onboarding and training efforts
  • Manage BT appointment optimization
  • Optimize equipment procurement procedures
  • Ensure BT performance levels are meeting or exceeding expectations
  • Resolve BT issues in a timely manner
  • Develop and drive positive culture throughout Belle Technicians
  • Report on the efficiency and effectiveness of your region’s operations
  • Work with different departments (e.g., HR, Engineering, Enrollment, Member Experience) to ensure strong internal communication

Experience, Skills, & Personality

• 6 years of operations experience; preferred experience in startups and/or launching new business divisions
• Track record of building a strong operational structure in a new market
• Ability to manage, track and report on multiple KPIs, including both operational and financial metrics
• Strong data and analytics skills
• Experience managing, coaching and retaining employees
• Exemplary communication skills
• A natural delegator who has the ability to call on other team members when help is needed
• Proven team management success; strong problem solving and organizational skills
• Comfortable navigating new and ambiguous situations
• Adhere to any and all company policies and standards while also holding others accountable
• Some travel required (<20%)

Benefits

• Competitive salary based on experience
• Health, dental and vision benefits
• 401k
• PTO and Sick Time
• Flexible work environment
• Opportunity for significant career growth and expansion of responsibilities
• Ability to reshape an industry and protect lives

Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.