Agency: Beaumont Home Health and Hospice Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY. Note: The Centers for Medicare & Medicaid Services (CMS), in collaboration with the Centers for Disease Control and Prevention (CDC), require COVID-19 vaccinations for all Medicare and Medicaid certified providers. Based on this regulation, all of our employees must be fully vaccinated or have a valid exemption. HOW YOU'LL MAKE A DIFFERENCE: At our Hospice, our team members have the ability to help patients and their families navigate the most intimate and difficult time of one’s life. Using hospice best-practice care delivery approaches, our team has the tools and resources needed to ensure an excellent end-of-life experience for our patients. HOW YOU'LL WORK: You’ll be responsible for the day-to-day operation and management of the hospice office. You will maintain a service-oriented and professional working environment, while focusing on results of key indicators within the program. Ensuring daily operations run smoothly and all calls are handled professionally, effectively, and accurately. MAJOR AREAS OF RESPONSIBILITY: Oversee and drive operations/processes of office. Identify and address potential opportunities within and for the program, including collaboration with management staff and physicians for improvement. Analyze key financial performance indicators and recommend modifications based on operational effectiveness to meet and exceed department objectives. Monitor and manage invoicing in collaboration with the Executive Director. Prioritize and plan work duties. Monitor calls to ensure level of expected quality. Perform Program Assistant and other duties as needed. HARD & SOFT SKILLS: Strong leadership and motivational skills. Ability to effectively present information to employees, customers and top management. Experience with developing and managing to metrics. Proven ability to prioritize, multi-task and adapt to a fast-paced team environment. Ability to create positive impressions and communicate with a variety of people. This will include patients, clinicians, and hospital networks which we serve. Ability to use Microsoft Office and experience with Word and Excel programs. REQUIREMENTS: Bachelor’s Degree in Business Management, Public Health or equivalent experience Minimum of 1-year supervisory experience 3 years’ experience with inbound and outbound customer service call center 1-year training experience of customer service and handling calls Capable of all physical demands. WHAT WE OFFER: We provide medical, dental, and vision insurance with flexibility for you to select what works best for you. Eligible teammates receive paid time off and may participate in the 401K, if they choose. Historically the company has matched 401K contributions which helps build your nest egg even faster. Finally, our benefit program includes company paid life, disability insurance, and a robust Employee Assistance Program. Detroit, MI We’ll help you put your passion for patient care to work. Apply today! This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. We are an Equal Opportunity Employer. Beaumont Home Health and Hospice is a partner with Alternate Solutions Health Network. Post-acute care is at the center of improving health outcomes. We care for patients where they spend the majority of their time – in their homes. This privileged position allows us to see things that are invisible to a patient’s primary care or hospital physician, and to deliver the best possible care tailored to each patient’s setting. As the healthcare industry continues to evolve away from hospital-centric care, our work, caring for patients in their homes becomes more important than ever. Our success helping patients recover comes from engaging with them. We start at the facility bedside and coordinate each patient's transition back to their home, ensuring a smooth transition and that their care plan is right for them. We support complex, high-acuity, medically-at-risk aging patients. This is the most challenging group of individuals to serve, and we find it the most rewarding. And we do this all in partnership with health systems. Together we create a seamless care environment that enables patients to receive excellent care in the setting that best meets their needs.