Description

Responsibilities:

• Works on complex hardware and software problems.

• Interacts with external help desk to restore service and/or identify and correct issues.

• Understands basic networking and communication protocols.

• Installs new equipment and applications and maintains existing equipment.

• Participates in end user device projects and moves, adds, changes of equipment hardware, software and peripherals including on-site trouble shooting of existing equipment.

• Reports problems via established policies, procedures.

Requirements

• Desire to attain A Certification.

• 0-3 years of experience (including educational, internship, or professional)

• Ability to get along with various end users and interact in a professional demeanor at all times.

• Providing excellent service and strong communication skills.

• Strong customer service and technical skills; must be self- motivated and reliable.

• A good understanding of Microsoft Office, iPhones/iPads, laptop and desktop computers, and network printers.

• Independent troubleshooting and thinking skills.

• Must be able to work independently and in a team environment.

• Hardware and software troubleshooting.

• Bending, lifting, and moving equipment.

• Extended periods of walking and standing.