Description:
***Our office is fast-growing: This role is set to develop into senior office team in near future with increased pay and benefits***
FirstLight Home Care is a leading family-owned franchise providing services in North Tampa Bay area and East/West Pasco. Seeking experienced CLIENT SERVICES COORDINATOR for our North Tampa Office. We are part of national leading non-medical home care organization with nationwide offices in 40 states serving more than 7,000 clients with dedicated staff of more than 7,500. Our mission: Extraordinary People, Exceptional Care!
SALARY/BENEFITS: Pay Range: $16.00 - $18.00 per hour plus $2,400 to $4,560 annual bonus on office performance and on-call afterhours total compensation to $35,680 to $42,000/annually. Monthly bonus on-call rotation 2 weeks out the month and Performance Bonus! Paid Vacation, Paid Holidays, Excellent work-life balance /hybrid work from home and office options.
LOCATION: North Tampa/Wesley Chapel Office.
SCHEDULE: Mon to Fri 8:30am to 4:30pm, after-hours on-call rotation support.
SUMMARY: Ideal Candidate will have minimum one-year prior experience to include home care scheduling/and or client care coordination with in-take/in-home client visitation with excellent communication and problem-solving skills preferred. The CLIENT SERVICES COORDINATOR works closely with Office Administrator and team is responsible for overseeing the client/ caregiver scheduling process and associated coordination. The ideal candidate has terrific phone and computer skills, maintains positive attitude, partners with team, can anticipate needs and maintains excellent problem-solving skills for FirstLight Home care clients and caregivers.
ESSENTIAL DUTIES INCLUDE:
•Understands and adhere to established FirstLight Home Care policies and procedures
•Uses Clearcare system to schedule client care service visits according to care plans and caregiver availability
•Maintains proper staffing levels to ensure coverage for all clients while assisting office team with caregiver
recruiting outreach and support on-site orientation.
•Verifies daily visits data for client schedules and finalizes visits in ClearCare online program.
•Completes in-take on prospects/new client in-bound calls, coordinates services with FirstLight provider partners,
clients, and caregivers.
•Discern client services required as outlined in agreements, urgent requests, and swift changes.
•Maintain caregiver and client files/and database to include employee assessments, dates and reminders of
caregiver certification, client admission, appointments, and discharge
•Perform general office duties including correspondence, files, mailings, back up PPE Kits, etc.
•Rotating weekly On-call (shared with office Team) after hours and weekends to manage emergencies, scheduling
issues and client referrals/intakes etc.
•Partner with Administrator on counseling, quality care improvements, caregiver orientation
•Stay current with changing technology, including software programs
•Uphold, support, and promote all company policies and procedures
ESSENTIAL SKILLS & PERSONALITY MATCH FOR SUCCESS IN THIS ROLE:
•English and Spanish Speaking Preferred.
•Problem solving skills/Self-sufficient/Take-initiative and provide options.
•Independent working skills/self-managing skills/reliable and upholds good character/ethics.
•Great communication, written & verbally
•Must possess sound judgment and critical thinking skills, ability to self-initiate
•Teamwork and customer service oriented
•Must be able to manage multiple details, tasks and decision-making abilities under busy and stressful working
conditions
•Adhere to all HIPAA privacy regulations
•Computer skills required including but not limited to MS Office, MS Excel and current knowledge in Home Care
scheduling program.
FIRSTLIGHT HOME CARE OFFERS GREAT WORKING SUPPORT, EXCELLENT TEAMWORK, POSITIVE WORK-LIFE BALANCE, COMPETITIVE PAY, PAID VACATION, SICK TIME, ONGOING TRAINING & CAREER DEVELOPMENT PLUS OTHER BENEFITS: PERFORMANCE BONUS AND MORE.
Requirements:
QUALIFICATIONS
•MUST have 1 - 2 years minimum experience as Client Care Service Coordination/Scheduling
•Problem solving skills
•Independent working skills
•Good communication, written & verbally
•Must possess sound judgment and critical thinking skills, ability to self-initiate
•Team and customer service oriented
•Must be able to manage multiple details, tasks, and decision-making abilities in a fast-paced environment
•Adhere to all HIPAA privacy regulations
•MUST BE computer efficient including but not limited to MS Office, MS Excel
* Spanish-English written and spoken preferred but not required.