57 Call Center Supervisor Jobs in San Antonio, TX
Azle Smiles is Hiring a Call Center Supervisor Near San Antonio, TX
Job Overview:
We are seeking a highly motivated and experienced Call Center Supervisor to join our team.
As a Call Center Supervisor, you will be responsible for overseeing the daily operations of our call center, ensuring excellent customer service, and managing a team of call center representatives. This is a full-time position with competitive pay and benefits.
Responsibilities:
- Supervise and manage a team of call center representatives
- Monitor and evaluate call center performance metrics to ensure efficiency and productivity
- Provide coaching and feedback to improve individual and team performance
- Develop and implement strategies to meet or exceed call center goals
- Handle escalated customer inquiries or complaints in a professional manner
- Collaborate with other departments to resolve customer issues or improve processes
- Conduct regular team meetings to communicate updates, changes, and expectations
- Create and maintain call center schedules to ensure adequate staffing levels
- Train new employees on call center procedures, products, and services
Skills:
- Excellent customer service skills with the ability to communicate effectively in English and Spanish
- Strong leadership skills with the ability to supervise and motivate a team
- Proficient in project management, able to prioritize tasks and meet deadlines
- Analytical mindset with the ability to analyze data and make informed decisions
- Sales experience is preferred but not required
- Strong negotiation skills to handle customer inquiries or complaints
We offer competitive pay, benefits package, and opportunities for career advancement. If you have the skills and experience we are looking for, we would love to hear from you. Apply today to join our dynamic team as a Call Center Supervisor.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Job Summary
Full Time
$54k-74k (estimate)
05/12/2024
09/08/2024
The job skills required for Call Center Supervisor include Call Center, Customer Service, Leadership, Products and Services, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Call Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
03/24/2022: Lompoc, CA
A Call Center Representative maintains customer databases, fields customer calls, and resolves problems.
04/07/2022: Sumter, SC
A Call Center Team Leader manages a team of call center employees at many levels.
04/18/2022: Miami, FL
A Call Center Manager leads a staff of call center support agents.
04/05/2022: Minneapolis, MN
A Call Center Manager also recruits and trains new employees and tracks their productivity.
01/21/2022: Passaic, NJ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Supervisor jobs
An excellent call center supervisor must have customer service and supervisory experience.
01/31/2022: Allentown, PA
Exceptional Communication Skills.
04/02/2022: Brockton, MA
Excellent Problem-Solving Skills.
01/30/2022: El Paso, TX
Focus on Agent Engagement and Retention.
02/28/2022: Olympia, WA
Spend Five Minutes Reviewing Yesterday’s Calls.
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Step 3: View the best colleges and universities for Call Center Supervisor.
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