61 Call Center Representative Jobs in San Antonio, TX
SENTA Partners is Hiring a Call Center Representative Near San Antonio, TX
The Call Center Representative is an active role which includes support in the areas of customer service and patient communications. This individual is primarily responsible for scheduling patients with clinic physicians. The Call Center Representative works under direct supervision to create a favorable impression with customers and ensures that a high level of quality customer service is delivered.
Major Duties and Responsibilities:
- Schedule patient appointments as soon as possible
- If insurance is to be utilized, ensure that appointments are scheduled with physicians participating on plan.
- Answer assigned telephone lines in a timely manner and route calls to the proper destination.
- Advise patient of clinic policy and financial obligation.
- Obtain insurance information (request copy of card) and referral when appropriate.
- Obtain and enter into the computer complete patient demographic information.
- Inform patients of our clinic policy in reference to payment and insurance.
- Verify insurance and obtain referral when required.
- Input demographic information into computer for all new patients (to include any pertinent information such as insurance, referral, etc.)
- Verify demographic information on return patients not seen within last 3 months and correct in computer system.
- Contact insurance companies and verify eligibility and benefits.
- Other duties as assigned.
- High School Diploma or General Education Degree (GED) required.
- Knowledge of standard clinic practices, policies and procedures.
- Six months of customer service or call center experience preferred.
Job Summary
Full Time
$37k-46k (estimate)
05/01/2024
05/20/2024
sentapartners.com
Atlanta, GA
<25
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The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
