Summary

The Operator is responsible for the day-to-day call center functions, ensuring that both our clients and interpreters are connected in a timely manner, while maintaining Operator performance expectations. This role will handle various tasks including taking in-bound calls, collecting and verifying client data, and transferring calls to an over-the-phone interpreter. (This is not a Work From Home position, you must be able to work from the San Antonio office)

Essential Duties Responsibilities

* Answer in-bound calls; on average 200-250 calls per day

* Collect and verify client data; including access codes, employee identification, reference numbers, and various other data as needed.

* Ensure quality of phone lines and connection between all parties

* Complete operator reports using Adminica system to ensure all problems are notated for future reference

* Other duties as may be reasonably requested

Education, Experience Skills

* Punctual for scheduled shift(s)

* Experience and ability for multi-tasking and following process

* Proven skills utilizing computer systems including Microsoft Suite

* Strong customer service skills

* Excellent communication skills, both written and verbal

* Energetic self-starter who takes initiative

Background and Drug Screen required