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United Language Group
San Antonio, TX | Full Time
$34k-45k (estimate)
1 Week Ago
United Language Group
San Antonio, TX | Full Time
$32k-41k (estimate)
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Call Center Operator $11.50 on-site
United Language Group San Antonio, TX
$32k-41k (estimate)
Full Time | Software & Cloud Computing 0 Months Ago
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United Language Group is Hiring a Call Center Operator $11.50 on-site Near San Antonio, TX

Summary
The Operator is responsible for the day-to-day call center functions, ensuring that both our interpreters and clients are connected in a timely manner, while maintaining Operator performance expectations (handle time). This role will handle various tasks including taking in-bound calls from our clients, collecting and verifying client auto populated data and transferring calls to an over-the-phone interpreter.

Essential Duties Responsibilities

  • Answer in-bound calls; (Fast paced environment) on average 300- 400 calls per day
  • Collect and verify client data; including access codes, employee identification, reference numbers, and various other data as needed.
  • Ensure quality of phone lines and connection between all parties
  • Complete operator reports using Adminica system to ensure all problems are notated for future reference
  • Other duties as may be reasonably requested

Education, Experience Skills

  • Able to work flexible hours; including evenings and weekends
  • Proven skills utilizing computer systems including Microsoft Suite
  • Strong customer service skills
  • Excellent communication skills, both written and verbal
  • Energetic self-starter who takes initiative and creative approach to problem solving

Work From Home:

This is an in-office Position with the option to qualify to work from home. Standard WFH Guideline is 30 days and is decided based on the following:

  • Must successfully complete training and show consistent performance in office for 30 days
  • · Attendance/Schedule Adherence (showing up for scheduled shifts)
  • · Technology capability/having internet at home and appropriate internet speed
  • · Having a compliant WFH Environment/private space to work
  • *This position requires a background check and a drug screen*

Equal Employment Opportunity
United Language Group is an equal opportunity/affirmative action employer. United Language Group prohibits unlawful discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and any other protected class status under applicable federal and applicable state law.

Equal Employment Opportunity
United Language Group is an equal opportunity/affirmative action employer. United Language Group prohibits unlawful discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and any other protected class status under applicable federal and applicable state law.
Inspection of AAP
United Language Group is a Federal government contractor or subcontractor. As a part of our obligations under law, we must develop a written Affirmative Action Program for Individuals with Disabilities and Protected Veterans, as specified by law (AAP). This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Software & Cloud Computing

SALARY

$32k-41k (estimate)

POST DATE

05/08/2023

EXPIRATION DATE

05/17/2024

WEBSITE

unitedlanguagegroup.com

HEADQUARTERS

MINNEAPOLIS, MN

SIZE

500 - 1,000

FOUNDED

2015

CEO

KRISTEN GIOVANIS

REVENUE

$10M - $50M

INDUSTRY

Software & Cloud Computing

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United Language Group
Contractor | Part Time
$47k-59k (estimate)
1 Week Ago