AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

The Role

The Account Manager is responsible for managing a portfolio of assigned clients, to ensure the timely and successful delivery of our solutions according to respective contracts, evolving industry trends and AXS business objectives.

• Ensure AXS meets business objectives and contract requirements across assigned clients
• Be the Market expert for AXS in all cities where assigned clients exist. This requires proactive research and communication with clients.
• As the relationship holder with clients, ensure the highest levels of client satisfaction resulting in contract renewals.
• Proactively work with other Music Division disciplines and AXS departments to ensure delivery of ticketing services for your clients according to contract and industry trends
• Hold your clients accountable for their deliverables in the contract and protect AXS departments from unreasonable requests and damaging situations.
• Working closely with marketing, manage AXS brand activation in partnership with your clients.
• Proactively work with clients to generate new leads and recommendations for Business Development.
• Maintain and Report client health statistics to the VP of Account Management, ensuring that any issues with performance or client satisfaction are identified, escalated and or dealt with in a timely fashion.
• Maintain a command of all AXS Products
• Maintain a comprehensive knowledge of Client contract deliverables and business objectives

What You'll Do 

• Operate as the lead point of contact for any and all matters specific to your clients’ markets.
• Build and maintain strong, long-lasting and “trusted advisor” relationship with senior client stakeholders
• Understand, maintain and regularly report client health and business objective metrics
• Perform or ensure clear communication of the progress of initiatives to internal and external stakeholders
• Regularly evaluate ticketing service execution by AXS and the client to ensure contract Business Terms are being met.
• Identify and grow opportunities while engaging and mentoring other team members
• Assist with high severity requests or issue escalations as needed
• Advise and educate clients to ensure a complete understanding of all AXS products
• Facilitate the sharing of best practices to all AXS clients
• Communicate product updates, new features and functionality to client base
• Such duties as may be agreed upon between the Company and the Employee
• Assist in developing and maintaining effective team work within the Music Division and other AXS departments. Promote the highest level of customer service and product execution.
• Continuously seek ways to improve personal, team, business and product performance
• Ensure that you comply with all Health and Safety regulations and safe working practices
• Ensure that all relevant information is communicated speedily and accurately in a way that ensures that the information is received and easily understood
• Ensure that all materials and resources are effectively and efficiently utilized to minimize waste and reduce costs

What You'll Bring

• 3 years of account management in Ticketing or other Live Entertainment relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Experience in delivering client-focused solutions based on customer needs
• Experience in encapsulating customer requests for products or product enhancements
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Creative Problem Solving
• Proficient in Microsoft Office including Word, Excel & Outlook
• Ability to travel frequently to meet with customers on a regular
• A passion for the live entertainment industry

Bonus Points if You Have

• Box Office Experience
• Customer support experience in a technology based business
• Ability to learn new technology

AXS sells millions of tickets every year for 500 partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland, Dallas, Denver, Las Vegas, London, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. We love what we do along with our fantastic culture, enviable perks, and comprehensive benefits.

To learn more about our culture and values, visit: https://solutions.axs.com/careers/