Description

JSI Cabinetry an affiliate of Avance Cabinetry is a leading United States kitchen and bath cabinetry supplier committed to fast delivery of the highest quality cabinetry. JSI operates distribution facilities in Fall River, Chicago, Atlanta, and Denver. Our expansive footprint is leveraged to service 2,500 of the finer kitchen and bath dealers in the United States with all-wood cabinets shipped as quickly as the next day.

We currently have an opportunity available for a Customer Service Representative at our 485 Commerce Drive, Fall River, MA location. The individual who fills this position will play a crucial role in working with customers who have complaints or require information about products or services. This individual will also provide sales support to the JSI Sales Team.

 Key Responsibilities:

•  Respond promptly to customer inquiries via phone, email and/or chat.
• Provide accurate, valid and complete information by using the right tools.
• Handle customer complaints, provide appropriate solutions within the time limit and follow up to ensure resolution.
• Resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Follow communication guidelines and policies.
• Update the customer call log to help with reporting of what issues our customers face.
• Understand the general processes of the warehouses and each department.
• Provide technical support for customers with the online portal.
• Report customer issues that cannot be fixed within the customer service team to the appropriate department.
• Provide sales support to the sales team.
• Generate sales leads.
• Obtain customer feedback to help grow the business.

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong phone communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times, stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Ability to adapt & respond to different types of personalities.

*This job description outlines the basic duties and requirements for the position of Customer Service Representative. Duties may vary depending on the needs of the organization.

 
Schedule:

Monday through Friday

8:30am to 5:00pm

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• AD&D insurance
• Short- & Long-Term Disability insurances
• Paid time off