Overview:

We are seeking a detail-oriented and organized individual to join our team as a Customer Service/Data Entry representative. We're looking for someone who thrives in a fast-paced environment, excels at answering phones, and has a keen eye for detail when it comes to data entry. If this sounds like you, apply today and be part of a team that values your skills and contributions!

Responsibilities:

• Skillfully handling incoming calls to assist customers with inquiries, orders, and issues, ensuring top-notch service.
• Providing comprehensive product information, troubleshooting guidance, and swift resolution of customer concerns to uphold satisfaction levels.
• Demonstrating exceptional data entry capabilities by accurately inputting customer details, orders, and interactions into our database system.
• Collaborating closely with team members and various departments to effectively resolve complex customer issues and escalations.
• Maintaining an up-to-date and in-depth knowledge of our products to address customer queries and concerns efficiently.

Customer Service Specialist - Data Entry Focus

Are you a customer service superstar with a knack for data entry? Join our team at [Your Company Name] as a Customer Service Specialist and take on a pivotal role that combines exceptional customer support with precise data handling. We're looking for someone who thrives in a fast-paced environment, excels at answering phones, and has a keen eye for detail when it comes to data entry. If this sounds like you, apply today and be part of a team that values your skills and contributions!

Responsibilities:

• Skillfully handling incoming calls to assist customers with inquiries, orders, and issues, ensuring top-notch service delivery.
• Providing comprehensive product information, troubleshooting guidance, and swift resolution of customer concerns to uphold satisfaction levels.
• Demonstrating exceptional data entry capabilities by accurately inputting customer details, orders, and interactions into our database system.
• Collaborating closely with team members and various departments to effectively resolve complex customer issues and escalations.
• Maintaining an up-to-date and in-depth knowledge of our products to address customer queries and concerns efficiently.

Requirements:

• Experience in customer service or call center environments is preferred.
• Outstanding communication skills, both verbal and written, with a strong customer service orientation.
• Proficient in data entry with an unwavering commitment to precision and accuracy.
• Ability to manage multiple tasks, prioritize effectively, and thrive in a dynamic, fast-paced setting.
• Strong problem-solving abilities and a proactive approach to addressing customer issues.
• High school diploma or equivalent; additional qualifications or certifications in customer service are advantageous.

Why Choose Us:

• Competitive compensation package with ample opportunity to work overtime and grow.
• Ongoing training and resources to enhance your data entry and customer service skills.
• Inclusive and positive work culture that values collaboration and individual contributions.
• Make a meaningful impact by delivering exceptional customer experiences and contributing to our success.

If you possess these qualifications and are looking to work in a dynamic environment that values accuracy and customer satisfaction, we encourage you to apply for this position.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Ability to Commute:

• Fall River, MA 02724 (Required)

Work Location: In person