Job Description

Administrative Assistant - Rio Grande, NJ

How you’ll make a meaningful impact as an Avalon Flooring Administrative Assistant:

Our success relies on the positive, can-do attitude of each member of the Avalon team. The Administrative Assistant role is integral in delivering exceptional customer service, accounting and tasks, other clerical and administrative duties and support to our sales team.

Joining Avalon Flooring brings the following perks and benefits to support you in your personal and professional journey:

• $19/hour paid on a bi-weekly basis
• 401(k) to help you invest in your future
• Employee Stock Ownership Program (ESOP), funded 100% by Avalon Flooring
• Medical (including Teladoc), Dental and Vision insurance - multiple plan options available to support your needs
• Flexible Spending Accounts (FSA) to help you pay for medical, dependent and transit expenses tax free*
• Company-paid life and disability plus supplemental life
• Quantum Employee Assistance and Behavioral Health program to support you and your family
• 5 sick days, 10 vacation days and 6 paid holidays to support you in having an active life outside of work
• On the job training to ensure you're well equipped to succeed
• Room for career development and advancement
• Consistent hours to support work/life balance
• Business casual dress code
• Employee store discounts and more perks

Here is what you can expect in your role as Administrative Assistant – also known as responsibilities:

• Greeting customers upon entering the store
• Answering incoming calls in a positive and professional manner and assisting callers when appropriate
• Monitoring incoming calls and sending to voicemail within a reasonable time and monitoring the store’s main voicemail and relaying information accordingly
• Retrieving emails using Microsoft Outlook and addressing any issues as needed
• Verifying the cash drawer daily upon arrival and reconciling all paperwork relating to cash, checks and credit card receipts daily
• Invoicing taken orders daily
• Running invoicing reports as needed and auditing receiving pick tickets daily
• Running daily reports for the Store Manager as needed
• Process over the counter sales and returns as necessary
• Processing financing applications
• Assisting with applying payments to installed orders and scanning paperwork to submit to the proper department
• Taking deposits to bank daily
• Assisting the Store Manager with meeting agendas, preparation of monthly store schedule, memos, letters, or other administrative tasks as assigned
• Distributing mail to appropriate parties
• Modeling exemplary customer service interactions through consistent language, mindset and technology usage that represents the Avalon way of doing business
• Additional tasks to assist the sales team may be assigned as needed

What You Bring to the Table:

• 2-3 years of administrative experience
• Proficiency in MS Office – Word, Excel and Outlook and ability to pass an MS Office skills test
• Ability to work 40 hours per week/5 days - Monday-Friday 8:00am-5:00pm
• Ability to travel in first two weeks for training
• Demonstrated customer service experience
• Detail-oriented with excellent math skills
• Sales and retail experience a plus
• Ability to work in a busy retail showroom, this is a customer facing position
• A sense of urgency and strong work ethic
• Strong communication and listening skills to develop trusting relationships with co-workers and customers
• Patience and grace in managing difficult or emotional customer situations
• The ability to stay positive and calm in a fast-paced environment
• A warm, compassionate and team-focused approach
• Commitment to embodying our values that are grounded in our company’s history, culture, and ethos:
• Do the Right Thing – Always using sound judgement, even when no one is looking
• Dedicate Yourself to Excellence – Doing what needs to be done, as well as it can possibly be done
• Be Larger than Life – Using your entrepreneurial spirit to create opportunities others wish they’d thought of first

Why you’ll love working with us:

We are committed to cultivating an environment where our team members love where they work and respect their colleagues as well as one that creates and maintains an inclusive work environment for all employees. We support diversity, equity, inclusion and belonging. We focus on our people first and demonstrate behaviors that represent our employee focused workplace that provides opportunities for growth and advancement within the company. Visit our Indeed career page or navigate to www.avalonflooring.com to obtain more information on our team!

All offers of employment are contingent upon clean background check

Job Type: Full-time

Pay: $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• As part of this position, one of the responsibilities involves taking deposits to the bank. Are you comfortable with this aspect of the role?

Experience:

• Administrative experience: 2 years (Preferred)
• Microsoft Office: 2 years (Preferred)

Work Location: In person