The Technical Business Analyst (TA) will work in the Customer Support Technology Platform Engineering team. TA will be an expert in designing and developing service-oriented applications. TA can conceptualize integration between different systems, and can write clear and concise descriptions of APIs and Services to be built. TA should be curious to know about people, processes and systems involved and can come up with interesting and pragmatic solutions. A TA position will be a best fit for someone who has been a developer and/or a quality engineer in the past. A TA will succeed in this role if the person is ambitious, produces high quality work and is a strong communicator in addition to being comfortable working in a matrix-ed environment, collaborating across globally distributed teams. TA will: Gather requirements, document it, discuss and debate about it and push towards solutionsParticipate in technical design and implementation to support company's business and technical initiatives
Apply standards analytical process to Client and document requirements, processes and technical solutions
Monitor the APIs and Services in production and be able to analyze performance as well as issues.
Join the Scrum team and attend daily project stand-up meetings
Lead and/or work with engineers to deliver the projects
Work with Project Managers to help on estimation and team onboarding and project progress.
Evaluate solutions and recommend- in house, open source and commercial SOA solutions
Should use the product parts TA help building in terms of testing the features from customer point of view and review the test cases with developers and qa champions.
Preferred Skills:
BS or MS in any engineering discipline or equivalent.
5 years of Business Systems Analyst / Technical Product Management experience and some experience with programming ( any language) and basic knowledge of SQL
Ability to communicate clearly and succinctly, complex design and technical issues, as well as business and product requirements
Ability to develop product requirement documents, functional documents, and write use cases
Strong presentation and documentation skills, proficient in PowerPoint, Visio, Word and Excel
Flexibility and adaptability to fit the needs of the project, making progress despite ambiguity
Familiar with Agile/Scrum
Subject matter expertise in one or more of the following areas is highly desirable: API (Public or Private), Contact Management (cases, routing, blending), Web Application especially servicing large customer base, System Integration and Packaged Software Implementation.
Ability to work within existing processes, but able to understand and define where new, different or abridged processes should be used
Ability to work across group boundaries and forge cross-functional relationships