Summary:
At Company, you will be part of a purpose-driven community dedicated to creating an ambitious and versatile work environment. In the Client's HIVE CRM team, you will be an integral member of a growing organization that supports our seller organizations across the globe, inspires passion, courage, and inventiveness by creating state of the art solutions helping our business to automate processes and increase operations efficiency. If you are looking for a special place to take your career to the next level, then we want to talk with you.

Responsibilities:

• Work closely with relevant stakeholders to gather, understand and define business requirements
• Understand the structure, policies and operations of an organization to recommend solutions that enable the organization to achieve its goals
• Develop user stories and to-be process flows to support the design and development of our Salesforce solution
• Partner with the Product Manager to translate product roadmap features into well-defined product requirements/user stories
• Work collaboratively with team members to design a solution that will meet business requirements and create user stories
• Collaborate with developers and QA to test and verify that solutions will meet business requirements
• Plan and drive key meetings with stakeholders and experts including requirement sessions, system demos and user acceptance testing
• Participate in prioritization meetings with the SCRUM master and Product Owner
• Manage risks and issues, escalating to senior stakeholders for resolution
• Coach and facilitate champion users across various teams to enhance their success
• Provides ongoing production support, including responding to user issues, collaborating with the technical team to analyze and resolve reported system issues, and communicating the resolution of issues to the departments
• Document use cases, business/system/functional requirements

Qualifications:

• Excellent interpersonal skills, verbal and written communication in English
• Excellent stakeholder management skills
• Strong organisational skills
• Team player
• Experience of working in an agile environment
• Highly adept to change
• Willingness to learn
• Strong experience with Salesforce CRM (primary Sales Cloud, Experience Cloud)

Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate's qualifications, skills, competencies, competencies, experience, location and end client requirements).

Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.