The Employee Relations Manager, located at Fenway Park is responsible for providing support to managers and employees regarding HR policies and practices, researching and/or investigating concerns and making recommendations that promote positive employee relations. Main area of responsibility is to serve as a resource to management and employees in solving day-to-day workplace matters.

Job Responsibilities

• Counsel, guide, and educate managers for optimal performance and resolution of complex employee relations and performance management/discipline matters

• Provide non-routine HR Policy consultation, guidance and interpretation for employees, and managers

• Respond to and resolve complex employee complaints regarding policy violations, such as allegations of discrimination, harassment, and other work related issues originating from the employee hotline and other sources.

• Recommend appropriate resolution of complaints, develop action plans and follow up to ensure completion.

• Coach and advise managers on performance management and discipline matters ensure documentation is in place and strategize appropriate corrective action steps. Review draft performance improvement plans prior to delivery to the employee.

• Consult and review involuntary terminations. Collaborate with HR Business Partners, and/or line of business leadership as required to properly mitigate risk.

• Develop position statements in response to local, state or federal labor complaints, charges, audits and other legal matters.

• Review dashboard metrics daily to optimize productivity and ensure work is completed in accordance with service level agreements (SLAs)

Requirements:

· Bachelor’s degree in HR or related field is required.

· 3- 5 years of experience in a union environment

· Negotiation skills and can provide strategic direction when needed to handle grievances and arbitrations.

· HR certification is preferred

· Working knowledge of state and federal employment laws

· Demonstrated experience working across multiple states

· Exercise sound judgment and make decisions in a fair and consistent manner

· Ability to handle stressful situations with grace and diplomacy and remain neutral in difficult employee relations issues

· Communicate effectively, both orally and in writing, with individuals at all levels within the organization

· Ability to handle sensitive and highly personal information on a daily basis and maintain confidentiality

· Work independently to analyze data and provide management with constructive recommendations

Proficient in Microsoft Office and experience