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POSITION: CLIENT SUCCESS MANAGER
REPORTING TO: US DIRECTOR OF CLIENT SUCCESS
OFFICE LOCATION: REMOTE/ PHL
Reed & Mackay delivers service-led corporate travel, people-focused technology, and award-winning
event solutions across the globe. As part of the Navan Group, we believe in travel made easy, and in
software designed for the people who use it. Born from close working relationships within the
financial, legal and insurance sectors, Reed & Mackay combines inspired service with state-of-the-art
technology to create a level of travel and event management like no other.
PURPOSE OF THE ROLE:
Prioritising customer needs and goals and having a client first approach is essential for client retention.
The Client Success Manager, and the relationship you build with your client portfolio, is a key component
to Reed & Mackay achieving our overall Objective Key Results (OKR’s). The ultimate purpose of the role
is to maintain an exceptionally high level of client retention, to create and deliver word-class client
engagement and to identify opportunities for commercial growth and client benefit.
THE ROLE:
Working within a long-established team, The Client Success Manager is a trusted advisor to their client
portfolio working closely and pro-actively to understand their program needs and strategic objectives, as
well as driving further opportunities, and acting as the ‘voice of the customer’ to internal stakeholders, to
ultimately guide and advise the clients’ up the curve to an ‘integrated status’, creating long term
partnerships as opposed to short term fixes.
ABOUT YOU:
You will be an expert communicator with a proven track record in building and retaining customer
relationships, ideally within a Client Success / Account Management environment – skills essential to
this role include, but are not limited to:
Key Attribute Matrix – Client Success Manager
Client Focused
Commercially Minded
Essential / Desired
Full Time
$108k-153k (estimate)
03/09/2024
05/08/2024
The following is the career advancement route for Client Success Manager positions, which can be used as a reference in future career path planning. As a Client Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Manager. You can explore the career advancement for a Client Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Success Manager job description and responsibilities
Customer Success Managers are responsible for creating loyal customers who come back again and again.
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Build meaningful relationships with each client to truly understand their challenges, and create custom solutions to meet their unique needs.
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Provide updates & training to existing clients on any new features that are rolled out.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Manager jobs
A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty.
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The Client Success Manager must seeks to develop a positive customer experience, fosters relationships and support brand loyalty.
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Step 3: View the best colleges and universities for Client Success Manager.