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About ROAR:
ROAR is a purpose-driven technology company committed to fostering safer workplaces through innovative solutions. Our patented panic alarm technology, utilizing bi-directional protection, ensures the safety of at-risk workers with the touch of a button. We empower industries such as hospitality and healthcare with wearable panic buttons, revolutionizing workplace safety while embodying our values as a certified B-Corporation.
Position Overview:
Reporting directly to the Vice President of Customer Success Operations, the Customer Success Manager will play a pivotal role in ensuring the seamless adoption and ongoing satisfaction of our solutions among our client base. This leadership position will involve overseeing a team dedicated to customer success operations, driving engagement, retention, advocacy, and paving the way for product adoption, while aligning with the company's mission and values.
Responsibilities:
Requirements:
Benefits:
Diversity & Inclusion:
At ROAR, we are dedicated to fostering a diverse and inclusive workplace where all individuals are valued and respected. We actively encourage candidates from diverse backgrounds to apply, and we are committed to providing equal opportunities for all employees, regardless of race, religion, gender, sexual orientation, age, or disability status.
Join Us:
If you are passionate about making a difference and eager to contribute to a dynamic team dedicated to safety and innovation, we invite you to apply for the role of Director of Customer Success. Join us in our mission to create safer workplaces for all. Apply now and be a part of our journey!
Full Time
$108k-153k (estimate)
03/11/2024
05/09/2024
roar.la
LOS ANGELES, CA
25 - 50
2000
CHRIS GILLEN
<$5M
Founded 18 years ago by its owner and CEO, Jay Froberg, ROAR is a global media & entertainment company. We represent actors, writers, directors and musicians, helping them to achieve their artistic & commercial goals. ROAR has an experienced content creation team, developing, producing and packaging quality projects across all mediums. We also advise companies and financiers on all matters related to the entertainment business. ROAR is well respected for creating value and having broad, yet specialized, industry experience; a deep network of industry relationships and strategic partners; a rep...utation for successful deal execution; and a collaborative, honest and radically transparent approach with our clients.
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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.