6 Customer Success Manager - Healthcare Payments - Vice President Jobs in Philadelphia, PA
JPMorgan Chase is Hiring a Customer Success Manager - Healthcare Payments - Vice President Near Philadelphia, PA
- Drives product adoption, expansion, and retention activities to maintain a healthy customer base
- Conducts regular and proactive account meetings to share best practices, provides use case demonstrations to illustrate key product functionality, communicates future releases, and gathers feedback on the impact the product and its features have on our customers’ business needs
- Guides customers through the onboarding process and sets up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements
- Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities
- Maximize revenue retention by identifying service and utilization trends, then developing and executing action plans to address the issues.
- Manage service escalations by identifying the scope of the issue, containing the impact, managing the positioning and communication, and ensuring the issue is brought to full resolution.
- Support customer on-boarding, expansion of existing solutions, device purchases, invoice & pricing discussions, and product functionality inquiries.
- Identify upsell opportunities and communicate those opportunities to the appropriate teams.
- Collaborate with other teams within J.P. Morgan in support of your customers, including facilitating regular meetings with stakeholders and managing follow up action items.
- 5 years of experience or equivalent expertise in customer success roles in product or technology
- Demonstrated ability to influence product adoption and customer retention
- Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels
- Proven ability to learn new technologies and teach it to others
- Strong technical aptitude and ability to effectively communicate with both technical and business stakeholders.
- Ability to quickly learn and understand InstaMed’s products and articulate best practices to maximize the value of our solutions.
- Sound judgment in responding quickly and effectively to customer inquiries and managing customer expectations.
- Minimum of 2 years’ experience in a healthcare industry
- Minimum of 2 years’ experience in a customer-facing position
- Experience in a business to business (B2B) environment or as a colleague in a customer environment
- Healthcare technology experience preferred.
- Bachelor’s Degree or higher, or equivalent work experience.
Job Summary
Full Time
Banking
$111k-155k (estimate)
04/26/2024
06/25/2024
jpmorganchase.com
MCKINNEY, TX
>50,000
1968
>$50B
Banking
Related Companies
About JPMorgan Chase
For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. Whether we are serving customers, helping small businesses, or putting our skills to work with partners, we strive to identify issues and propose solutions that will propel the future and strengthen both our clients and our communities. 2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and... affirmative action employer Disability/Veteran.
More
Show less
Similar Jobs
Popular Articles
