Do you love working with digital marketing clients to help them get real results? Do you have a confident personality that allows you to make strong, positive connections with clients quickly?

If you answered "yes" to these questions, keep reading.

The SMB Team is the fastest-growing digital marketing and coaching business for attorneys nationwide and we are looking for a Senior Client Experience Specialist to join our team!

WHAT'S IN IT FOR YOU?

📈 An opportunity to be a part of the #1 Fastest Growing Legal Marketing & Coaching Company in the U.S.

🦷 BENEFITS – We pay for 75% of your Medical, Dental, Vision insurance for YOU and YOUR FAMILY.

💰 BONUSES - An opportunity to earn quarterly bonuses based on performance. 

☀️ UNLIMITED VACATION TIME - We encourage you to take time to recharge so you can be your best here at work.

💡 EDUCATION – Team member education and learning budget on courses, events and books.

🌴 FUN – Company activities, outings, and retreats.

💲 INVESTMENTS – Simple IRA WITH a 3% Match.

💻 WORK STYLE – WFH or come to the office. The choice is yours!

The salary for this role is $75,000 - $85,000 annually.

Key Responsibilities:

• Manage an assigned portfolio of VIP accounts by overseeing the client services to ensure they are performing well, on-time, and implemented to the clients’ needs.
• Work with the clients and their staff to make strategy decisions and pivots (this may mean pushing back on the clients’ requests if it won’t actually get them the results they are looking for, we are the experts!)
• Work with our internal services teams to strategize for the clients’ needs.
• Identify areas where the clients’ services are lacking and offer proposed solutions to fill those gaps, including upgrading their services to higher tiers.
• Coordinate and execute monthly reporting calls with the client .
• Over-communicate with clients in an effective and clear manner regarding the work being performed and results achieved.