Overview

Boon has an exciting career opportunity for a Billing Operations Manager in our Austin office. The Billing Operations Manager oversees a team of employees responsible for commercial and government billing as well as Cash Application and COBRA administration. The Manager works closely with internal departments to resolve complex issues and provide process improvements. The Billing Operations Manager is responsible for managing daily operations and providing direction to the team in order to meet the goals and objectives of the department.

At Boon, an Accretive company, we specialize in designing innovative fringe benefit solutions to meet the unique needs of government contractors. Our “3 Cs” approach to benefits for government contractors, allow us to create products that are compliant, cost-effective, and, above all, competitive. For more information about us, please visit www.boongroup.com.

What You'll Do

• Manages day-to-day operations of the departments, including providing direction and creating policies and procedures for staff to follow.
• Provides input on and executes strategic business plans, operational goals, and performance metrics that drive productivity.
• Serves as liaison with other internal departments management to facilitate sharing of information and development of operational efficiencies.
• Maximizes employee satisfaction, development, and performance through goal setting and performance management practices
• Analyzes employee work turn time and department metrics.
• Hires, trains, monitors, approves timesheets and requests for time off, evaluates performance, provides performance feedback, counsels for improved performance, motivates and recognizes employees, and escalates department and employee issues to director.
• Other duties as assigned.

What You'll Need

• Minimum of 4 years of related professional experience required.
• Bachelor's degree in business (or related field), or equivalent combination of education and experience required.
• 2 years previous supervisory experience.
• Administration or billing experience preferred.
• Previous TPA experience or employee benefits industry.
• Previous COBRA administration experience preferred.
• Knowledge of healthcare and employee benefits industry.
• Knowledge of employee benefits and insurance products.
• Sound judgment, excellent decision making and problem-solving skills.
• Excellent interpersonal and communication skills, both verbal and written.
• Technology savvy with the ability to navigate through a variety of computer programs and systems.
• Working knowledge of Microsoft Office (Word, Excel, and Outlook) and the Internet.
• Research and problem resolution skills.

What's in it For You?

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:

• Competitive base salary.
• Generous 30 Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options.
• Company match 401(k) plan – 50% up to 6%!
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers.
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists.
• Pet benefits & discounts.
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout Accretive.

Grow, with us

Accretive is a collection of elite specialty and wholesale agencies supported by experienced industry leaders. Our expertise is broad, and our innovative culture runs deep. We value relationships above all else and consistently deliver best in class customized solutions and service you can trust.

Accretive is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive. We are proud to be one of the largest brokers in the country, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us. Accretive is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. Accretive is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!